Blacksmith - Associate Craftsman - Dollywood Theme Park - Full Time Seasonal

About the Role

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Blacksmith - Associate Craftsman who will embody the heart and soul of our mission, bringing families closer together while caring deeply about our brand. The ideal candidate will be a curious learner, innovator, administrator, detail driver, mentor, and motivator, acting as an extension of our mission, values, and culture.

Responsibilities

• Assist in the production of retail products using raw materials to develop product and service knowledge for guests.
• Provide entertaining, interactive, and engaging demonstrations of the craft to enhance the guest experience and improve sales, adhering to Merchandise Selling Skills standards.
• Ensure complete adherence to established recipes to control production expenses.
• Gain understanding of raw materials inventory to assist the craftsman.
• Operate the cash register/POS system efficiently, following Dollywood policies and Sales Audit procedures.
• Ensure all inventory is stocked on shelves and fully stocked nightly at close and prior to opening, adhering to Inventory Control policies.
• Assist in maintaining the shop's cleanliness and displays to meet Dollywood standards.
• Represent Dollywood positively by being friendly and courteous to guests, ensuring 100% satisfaction with their park experience.
• Accommodate changes in work assignments and locations, exhibiting a positive and personable disposition.
• Adhere to all Merchandise policies and procedures, including timely reporting of safety issues.
• Support and exhibit behaviors aligned with Company and Department vision, mission, and core values to achieve location budgets.
• Protect the privacy and security of guests and coworkers, including PCI compliance.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent; trade school or comparable work experience preferred but not required.
• Sincere desire to learn craft production techniques.
• Knowledge of production techniques, costing, raw materials, safety precautions, and chemical use preferred.
• Ability to demonstrate craft production in an entertaining and informative manner; previous experience in demonstrations, presentations, or public speaking preferred.
• Experience operating machinery related to craft production and demonstration preferred.
• Ability to comprehend instructions and retain information.
• Prior cash handling and sales experience preferred.

Skills

• Friendly and caring demeanor, reflecting Dollywood’s image.
• Self-motivated and disciplined with strong time management skills.
• Ability to maintain confidentiality and judgment regarding privileged information.
• Demonstration of Lead with Love qualities: patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable.
• Commitment to continuous improvement and professional appearance.
• Strong teamwork and adaptability in a fast-paced environment.
• Sensitivity to guest needs and empowerment to take action within company guidelines.
• Effective communication, problem-solving, conflict management, and interpersonal skills.
• Ability to collaborate with cross-functional teams and deliver projects ahead of schedule.
• Basic math skills (addition, subtraction, multiplication, division) and cash handling proficiency.
• Reading and writing skills sufficient for cash handling procedures and paperwork.
• Ability to analyze and retain information for efficient cash register operation and guest problem-solving.
• Salesmanship qualities and ability to create a favorable impression with guests.
• Color and depth perception for arranging displays and locating merchandise.
• Tolerance for noise and stress in high-volume customer environments.
• Proficiency with basic calculator and cash register/POS system.

Physical Requirements & Environmental Conditions

• Occasional to frequent lifting of up to 50 lbs using company safety guidelines.
• Intermittent to prolonged sitting, standing, and/or walking for up to 13 hours per shift.
• Performing repetitive movements and tasks throughout the shift.
• Working in varying weather conditions, including extreme cold and heat.
• Strong cognitive skills, including critical thinking, problem-solving, and attention to detail.
• Finger dexterity for handling money, merchandise, and operating cash register/POS system.

Management reserves the right to change and/or add to these duties. The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.