Amusement Sales Associate - Dollywood Theme Park - Full Time Seasonal

About the role

We are seeking an Amusement Sales Associate who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. The ideal candidate will act as an extension of our mission, values, and culture, and will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position provides support to the Games and Amusements team through the sale of gameplay packages, operational assistance to the Sales Lead, and use of a point-of-sale register.

Responsibilities

• Assists the Sales Lead in the daily operation of Games and Amusements by picking up and maintaining necessary sales funds, tickets, forms, and keys
• Completes assigned opening and closing procedures and ensures the operational readiness of any assigned areas
• Describes different sales packages to guests and demonstrates proficient selling skills
• Operates a point-of-sale register including sales, refunds, transfers, and reporting
• Actively participates in the success of the Games and Amusements team through teamwork, service, and respect for others
• Assists in regular inventories and cycle counts for various tickets and merchandise
• Supports the management of stock levels and merchandising of any assigned locations
• Assists in the maintenance and daily operation of any assigned location by ensuring cleanliness and display preparation functions are up to company standards
• Maintains dependable work attendance and flexibility with assigned work schedules
• Communicates any needed product, equipment, or supplies to immediate leadership and helps to reduce waste
• Adheres to all Amusements safety guidelines and reports any safety issues to immediate leadership
• Protects the privacy, safety, and security of our guests and coworkers by completing PCI compliance and other required training
• Creates a fun and friendly environment for others

Management reserves the right to change and/or add to these duties at any time.

Requirements

• Minimum of 16 years of age
• Minimum 6 months of sales experience
• Minimum 6 months of customer service experience
• Minimum one (1) year of experience working in a team environment (highly preferred)
• Basic computer skills
• Ability to safely operate company vehicles according to company policy; must have valid driver’s license, proof of auto liability insurance, and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of onboarding process, which includes background screening and pre-employment drug screening

Skills

• Reflects Dollywood’s image by being genuinely friendly, caring, and taking pride in their work
• Self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintains strict confidentiality and judgment regarding privileged information
• Committed to continuous improvement
• Professional appearance with good personal hygiene
• Promotes and supports a “team” work environment by cooperating and helping co-workers
• Adapts to changes easily
• Sensitive to the needs of guests and empowered to take action to meet their needs within company guidelines
• Effective communication, problem-solving, conflict management, and interpersonal skills
• Reflects Dollywood’s core values through the lens of dignity and respect
• Displays and lives out Lead with Love qualities: patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable
• Able to smile and make eye contact to create a friendly impression when greeting guests, vendors, and other employees
• Maintains dependable work attendance and flexibility with assigned work schedules, including required overtime, evenings, weekends, and holidays
• Productive in a fast-paced environment
• Flexible to handle frequent changes in priorities
• Able to perform basic arithmetic with accuracy
• Able to comprehend instructions and retain information
• Able to communicate effectively with guests and hosts using approved communication methods

Physical and Cognitive Requirements

• Lifting and Carrying: May require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: May require intermittent to prolonged sitting, standing, and/or walking for the duration of the shift, up to 13 hours. May also require travel to various areas on property, including changes in terrain, stairs, and uneven surfaces
• Repetitive Movements: May require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms, or other body parts
• Environmental Conditions: Requires the ability to perform work tasks in varying weather conditions, including extreme cold and heat. May require working indoors and outdoors
• Cognitive and Sensory Requirements: Requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail, and communicate effectively using approved methods
• Able to sit and/or stand for long or short periods
• Manual dexterity necessary to complete all job duties