BisTrack Support Specialist

About the role

The BisTrack Support Specialist plays a crucial role in supporting the daily operations of branch locations through system support, training, and process improvement.

Responsibilities

• Serve as the first point of contact for system support requests, troubleshooting, and user questions.
• Support ERP and operational systems, including BisTrack.
• Manage and respond to support tickets and emails in a timely manner.
• Audit operational workflows, inventory processes, and system-related issues.
• Conduct branch audits to ensure consistent system usage and process compliance.
• Review dashboards, reports, and workflows to identify operational gaps or discrepancies.
• Work alongside Branch and Regional Managers to reinforce operational consistency and best practices across locations.
• Escalate complex or recurring system issues with appropriate documentation and follow-up.
• Provide user training and reinforce company processes and best practices.
• Maintain SOPs, training guides, and process documentation.
• Identify recurring process or training gaps and recommend improvements.
• Assist with system testing, reporting, and process improvement initiatives.
• Support inventory audits, cycle counts, and year-end preparation, including occasional travel.

Requirements

• Strong problem-solving and troubleshooting abilities.
• Excellent organizational, communication, and follow-up skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with ERP or operational systems preferred.
• Understanding of inventory, purchasing, and sales workflows.
• Comfortable training and supporting users with varying skill levels.
• Detail-oriented, self-motivated, and process-focused.
• Ability to work independently and collaborate across teams.
• Positive, solution-oriented mindset.
• Strong customer service mindset with the ability to provide professional and timely user support.
• Ability to analyze operational processes and identify opportunities for improvement.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role or relevant field preferred.
• Proficiency in Microsoft Office Suite.
• Basic understanding of accounting principles.

Skills

• ERP or operational systems experience.
• Inventory management and workflow knowledge.
• Training and facilitation skills.
• Problem-solving and analytical skills.

Benefits

• Participation in ESOP (Employee Stock Ownership Plan).
• Competitive pay and benefits package.
• Medical, Dental, and Vision Plans.
• Group Term Life, AD&D, and STD.
• Additional Voluntary Life, AD&D, and LTD.
• Paid Time Off & Holiday Pay.
• Flexible Spending Accounts.
• 401(k) Plan.
• Scholarship & Tuition Assistance Programs.
• Employee Assistance Program.

Pay

$28.00 - $34.00 per hour, depending on experience.

Schedule

Work primarily out of the closest branch location; travel to other branch locations is required as needed.