Birthday Customer Service Coordinator

Job Description

Our Birthday Customer Service Coordinator will utilize our Roller software and maintain a strong understanding of all We Rock the Spectrum services, programs, events, and pricing. The Coordinator is responsible for supporting the daily operations of the gym, ensuring a clean, organized, safe, and welcoming environment for all families and visitors.

• Maintain inventory management for cleaning supplies, office supplies, birthday party materials, and Rock Shop merchandise.
• Maintain vendor information and ensure the gym is well-stocked and professionally presented.
• Manage all aspects of birthday party operations, including reservations, waivers, deposits, confirmations, and guest communication to ensure a seamless experience.

Requirements

• Inventory of Gym needs cleaning supplies and birthday party items
• Update inventory sheets, vendor/suppliers, cleaning products, office supplies
• Appearance of Rock Shop, upkeep of inventory, product ordering and overall maintenance if gym
• Oversight of the birthday parties including reservations sheets and terms, add on, waivers, updates with emails, confirmations, Check deposits and smooth running of party procedures
• Contact and update CLTS families when funds are active
• Cook up monthly staff meetings
• Marketing Meetings
• Communication with Manager/Owner on changes in staffing hours and or concerns at gym
• Ability to work with all Respite Children with a variety of needs
• Able to work all shifts including opening and closing hours including weekends
• Proficient in Roller and all operations of the gym
• Promotion services including classes at WRTS and events at Tender Touch Therapy/MSS
• Attending meetings and community events
• Answering all emails and phone calls
• Positive and excellent customer service to all attendees of WRTS