Customer Service Coordinator

Penske Customer Service Coordinator at our Lacey location focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Requirements

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management.
• Perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements

• Move frequently, stand, walk, climb, bend, and sit for extended lengths of time throughout the scheduled working period.
• Use hands routinely and daily to grasp, reach, touch, handle, feel, and/or operate required tools or controls.
• Work safely at heights using applicable ladders and elevated working platforms.
• Work safely in all weather conditions.
• Navigate the work environment safely, given the frequent movement of large trucks through the workplace, requiring the ability to see and hear.
• Regularly lift and/or move up to 50 lbs/23 kg and occasionally lift and/or move up to 100 lbs/45 kg.

Pay

$28.50/hour

Benefits

Our excellent benefits plan keeps associates and their families happy, healthy, and secure. Learn more about our benefits.

Schedule

Monday through Friday, 8:00 AM – 4:30 PM