Biometric (Fingerprint) Technician - On Call

About the role

This is an on-call (casual) position supporting the United States Citizenship and Immigration Services (USCIS) Application Support Center (ASC) operations in Ft. Myers, FL. On-call employees are expected to be available Monday through Friday from 7:45am to 4:15pm for substitute coverage as needed. Hours are not guaranteed, and employees are engaged on an "as needed" basis. Amentum provides all required job training for qualified candidates.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors, providing interior and exterior crowd control.
• Enforce ASC rules and policies while delivering front-line customer service as a representative of Amentum and the U.S. Government.
• Provide high-level customer service, maintaining a cheerful and respectful demeanor with applicants.
• Safeguard Personal Identifiable Information (PII) in all forms, including paperwork, identifications, and electronic biometric data.
• Perform quality biometrics processing, including capturing fingerprints, photographs, and signatures within established processing times.
• Screen applicants for valid appointment notices and identification before allowing entry into the facility.
• Utilize crowd control barriers to ensure safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to entry.
• During health crises, ask applicants about illness status and deny entry per customer requirements.
• Conduct periodic interior and exterior facility checks and report concerns to the Site Supervisor.
• Assist in contacting local law enforcement or first responders when necessary.
• Complete administrative paperwork, including tracking processing times, reconciliation of biometrics captured, and maintaining visitor logs.

Requirements

• Must be a U.S. citizen to obtain and maintain facility credentials/authorization.
• High School Diploma or equivalent.
• Ability to speak and write in English.
• Ability to stand for the duration of scheduled shifts, excluding breaks.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a fast-paced environment with the public.
• Basic computer and typing skills.
• Successful completion of biometrics training and certification within sixty days.

Desired Skills

• Ability to speak a foreign language.

Pay

$18.85 per hour.

Benefits

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement benefits (including 401(k) matching).
• Educational reimbursement.
• Parental leave.
• Employee stock purchase plan.
• Tax-saving options.
• Disability and life insurance.
• Pet insurance.

Note: Benefits may vary based on employment type, location, and applicable agreements.

Schedule

On-call (casual) position with expected availability Monday through Friday, 7:45am to 4:15pm. Hours are not guaranteed and may vary based on site needs. Notification of shifts may occur the night before or day of.