Biometrics (Fingerprint) Technician - On Call

Compensation

Hourly rate $21.96 (Service Contract Act position). Overtime‑eligible. In addition to the base hourly rate, eligible for health and welfare payments under the SCA, varying with the fringe benefits selected.

Benefits

• Retirement savings plan (401(k) with matching)
• Employee Assistance Program (EAP)
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax‑saving options
• Disability and life insurance
• Pet insurance

Responsibilities

• Complete biometrics registration for immigration applicants, capturing electronic fingerprints, photographs, and signatures within established processing times.
• Screen applicants for valid appointment notices and identification; manage interior and exterior crowd control using barriers.
• Provide front‑line customer service with a cheerful, respectful demeanor while safeguarding personal identifiable information (PII) such as paperwork, IDs, and electronic biometric data.
• Visually inspect applicants and their belongings prior to entry; conduct health‑screening questions during pandemics or other health crises.
• Perform periodic facility checks (interior and exterior) and report any concerns to the Site Supervisor.
• Assist the Site Supervisor or Immigration Service Officer in contacting local law enforcement or first responders when necessary.
• Accurately complete administrative paperwork, including tracking processing times, reconciling captured biometrics, maintaining visitor control logs, and signing off on facility checks.
• Be available on‑call Monday‑Friday, 7:45 am – 4:15 pm, for substitute coverage as needed; work on an “as‑needed” basis without guaranteed hours.

Required Qualifications

• U.S. citizenship (required for facility credentials/authorization).
• High school diploma or equivalent.
• Ability to speak and write English.
• Ability to stand upright for the duration of scheduled shifts, excluding meals and breaks.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a high‑pace environment with the public.
• Basic computer and typing skills.
• Successful completion of biometrics training and certification within sixty days.

Desired Skills

• Ability to speak a foreign language.