Bingo Services Representative

About the role

Applies high guest service standards when explaining Bingo games, selling Bingo packages and extra cards during bingo sessions, and making payouts to guests. Responsible for inventory control of bingo paper for floor sales and answering guest questions, maximizing guest purchases, and enhancing the overall guest experience. Calls and facilitates bingo games.

Responsibilities

• Sells bingo packages, jackpot games, extra games, bingo credits and merchandise to guests in a high volume and fast paced environment.
• Upsells bingo games to maximize revenue.
• Enters all transactions though the bingo software program.
• Processes credit cards, cash, loyalty points, gift cards, coupons, and certificates for transactions.
• Effectively explains bingo games, bingo jackpots, bingo times, game prices, card amounts, and bingo rules to guests.
• Responsible for verifying guest IDs to check for gaming age requirements validating promotional offer eligibility.
• Issues extra bingo cards for floor sales as needed.
• Enters issues, returns, trade-ins for floor sale.
• Calculates percentage game payouts by entering games into the bingo software program.
• Audits, balances, and reconciles all floor sales accounts.
• Verifies winners with bingo caller and pays out cash prizes to guests in compliance with required Bingo policies and procedures.
• Calls bingo games in a clear and consistent manner.
• Ensures calling equipment is in working order and reports any deficiencies to a supervisor.
• Informs guests of game rules and procedures.
• Verifies winning cards and maintain records for prize payouts.
• Ensures all assets are secured. This includes maintaining locked drawers and placing non-cash equivalents in drawers.
• Responsible for maintaining adequate cash and inventory levels and proactively requesting as needed from the supervisor.
• Engages in and promotes positive guest interaction and fosters guest loyalty.
• Always communicates effectively and demonstrates professionalism with guests.
• Maintains the order and cleanliness of bingo hall and sales areas.
• Ensures that adequate supplies are stocked in all areas.

Requirements

• Must be 18 years of age or older.
• Ability to speak, write and read English clearly.
• 1+ years of guest service and cash handling experience required.
• Bingo or Gaming experience preferred.
• Must be able to pass a basic math skills test.
• Working knowledge of basic computer operations.

Pay

Competitive weekly pay.

Benefits

• Medical, dental, life and disability insurance
• Onsite medical clinics and pharmacy
• 401(k) retirement plan
• Paid time off
• Wellness programs
• Discounts on childcare, fuel, bus passes and fitness membership
• Free uniforms and free uniform cleaning
• Tuition reimbursement