Billing Support Sales Analyst

About the role

The Billing Sales Support Analyst is a trusted resource that provides account analysis, complex issue resolution, client enhancement feedback, and contractual schedule subject matter expertise. This key role is critical for revenue growth and retention. The position requires high output, strong analytical ability, a high level of accountability, dynamic performance standards while working independently, good relationship-building skills, and experience working with all organizational levels internally and externally.

Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday flexibility to wrap up your week remotely.

Responsibilities

• Prepares and delivers client-based reporting, educates clients on self-service tools and reporting, and identifies areas of opportunity where action is taken to resolve complex issues.
• Supports issue resolution around billing and general customer service.
• Assists with inquiries regarding billing, pricing, contracts, reporting, and research.
• Proactively collaborates with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.
• Conducts research to communicate findings/solutions to assist sales representatives with maintaining and expanding the strategic client base and revenue.
• Administers complex billing account analysis in detailed reconciliations by comparison to invoices, contracts, and account settings.
• Evaluates and communicates client escalations to report on results, trends, progress, and makes recommendations.
• Serves as a liaison between multiple parties internally and externally to make Equifax the easiest partner to work with.

Requirements

• Bachelor’s degree, preferably in business or a related field, or equivalent, relevant work experience.
• 2+ years of Sales Support and/or Customer Service experience.
• Understanding of the Client Lifecycle.
• Client-focused resolution and problem-solving skills.
• Ability to collaborate with multi-layer stakeholders and adapt to their needs.
• Handles fast-paced and challenging job demands.
• Critical and strategic thinking with the ability to dissect complex issues, identify root causes, and suggest solutions.

Skills

• Working knowledge of CRMs (could set you apart).
• Intellectually curious and insights-driven.
• Delivers results and plays to win.
• Sense of urgency, agility, and grit.
• Leads with integrity and is personally accountable.
• Exceeds customers’ expectations every day.
• Takes initiative to develop yourself and help others grow.
• Values diversity of experience and thought.