Billing Analyst

Position Summary

Distributes monthly billings and past due notices to customers on a timely basis. Assists with the procedures required for the completion of the month end close. Reviews unapplied cash, processes job integrations in MasterMind, processes COC’s on completed installations, and performs data entry for new and existing customers.

Essential Duties And Responsibilities

• Reviews unapplied payments in the system in an effort to get them properly applied.
• QC paperwork and process job integrations in MasterMind daily so that new job installations can be managed.
• Review and process close out paperwork (COC’s) in MasterMind daily so that customers are properly billed for Installations.
• Review Service jobs in “Final QC” status in MasterMind daily for National Account customers and ensure proper billing of these jobs.
• Updates new account information, changes, cancellations, etc. on a daily basis into the billing system.
• Responsible for completing all assigned activities from the monthly closing schedule.
• Interfaces with customers and resolves any problems or questions relating to billing.
• Initiates appropriate follow-up action on mail returned as undeliverable or unclaimed.
• Maintains accurate customer files.
• Provides both oral and written presentations to potential customers explaining the operation of their equipment and applicable services.
• Ensures accuracy of data in Mastermind.
• Coordinates the billing of installation, service, and RMR for National Account Customers.
• Performs routine account audits and updates.
• Works with the branches and Monitoring department to research and resolve customer issues.
• Prepares formal correspondence in response to customer’s questions or concerns.
• Sets up and maintains customer files.
• Ensures that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department.
• Tracks statistical information as needed for the department and compiles data into reports that are submitted to management in a timely manner.

Qualifications

• High School Diploma or General Education Degree (GED) and two to three years’ experience working on security related projects to include three years of experience related to the CCTV, Intercom, IDS and access control system industry.
• At least one years related experience in accounts receivable, billing or collections.
• Associate's degree (A. A.) or equivalent from two-year College or technical school preferred; or equivalent combination of education and experience.