Billing Supervisor (Multiple Offices - CA)

We are considering candidates in any of our California offices, including Century City, Los Angeles, Orange County, San Diego (Del Mar), San Diego (Downtown), San Francisco, and Silicon Valley.

About the role

We are seeking a detail-oriented, proactive Billing Supervisor with strong communication, leadership, and technical skills to oversee a team of Billing Coordinators. This role ensures billing operations run smoothly, efficiently, and accurately, balancing staff supervision with hands-on involvement in complex billing processes, escalated matters, hiring, training, and staff development. The Billing Supervisor serves as a primary point of escalation for complex billing matters and interpersonal concerns, collaborating closely with attorneys, staff, and clients.

Responsibilities

• Manage day-to-day billing operations to ensure timely and accurate billing.
• Support staff development, including hiring, onboarding, and training of team members.
• Serve as a primary point of escalation for complex billing matters and interpersonal concerns.
• Collaborate with attorneys, staff, and clients to resolve billing issues.
• Demonstrate exceptional written and verbal communication skills, including the ability to defuse tense situations and resolve conflicts with professionalism.
• Apply strong analytical and problem-solving skills to prioritize and meet deadlines in a fast-paced environment.

Requirements

• Minimum five years of billing experience in a mid to large-size law firm.
• At least one year of supervisory experience.
• Proficiency in Aderant or Elite billing systems.
• Advanced proficiency with Microsoft Outlook, Excel, and Word.
• Typing speed of at least 50+ WPM and 10-key by touch.
• High School Diploma (Bachelor’s Degree preferred).

Qualifications

• Excellent written and verbal communication skills, with the ability to convey information clearly and diplomatically.
• Demonstrated ability to resolve conflict, de-escalate tense situations, and navigate difficult conversations with tact and empathy.
• Strong record of professional growth and leadership.
• Ability to prioritize and meet deadlines in a fast-paced environment.

Work Environment

You will be based in one of our local Sheppard Mullin offices with the flexibility to work from home. In-office presence is required on an as-needed basis. Overtime may occasionally be required based on workload demands.

Pay

California: The salary range for this position is $56.00 - $67.00 per hour.