Billing Supervisor

About the role

The Billing Supervisor is responsible for overseeing the daily operations of the billing department to ensure accurate and timely billing, collections, coding, denial management, and patient account resolution. This position supervises billing staff and serves as a resource for resolving complex billing issues while supporting organizational goals related to reimbursement, compliance, and customer service. Maintains confidentiality of all health center information in accordance with HIPAA regulations and organizational policies.

Responsibilities

• Supervises and provides leadership to Billing Specialists and other assigned personnel.
• Assists in recruiting, training, onboarding, coaching, and evaluating billing staff.
• Works with Revenue Cycle Manager on staff productivity and performance to ensure departmental goals and expectations are met.
• Ensures claims are submitted accurately and timely to all third-party payers.
• Oversees insurance follow-up activities and monitors outstanding accounts receivable.
• Reviews and assists with denial management, appeals, claim corrections, and reimbursement issues.
• Assists in monitoring accounts receivable aging and works with staff to reduce outstanding balances.
• Ensures proper payment posting procedures are followed and reconciliations are completed accurately.
• Assists in maintaining fee schedules, coding updates, and billing guidelines.
• Ensures compliance with federal, state, payer, and organizational billing requirements.
• Reviews reports related to charges, claims, denials, collections, and accounts receivable with the billing team for improvements.
• Identifies