Billing Specialist - Multi - Specialty Surgery Center

Great people. Great benefits. Meaningful work. Join us and make an impact.

Why Join Us?

• Competitive pay that rewards your hard work
• Medical, dental, vision, and life insurance coverage
• Generous PTO and extended illness benefits
• 401(k) with company match
• Career development, learning opportunities, and advancement pathways
• Licensure and certification reimbursement for eligible roles
• Student loan support assistance available for eligible roles
• Employee rewards and recognition programs
• A collaborative, purpose-driven culture making a difference every day
• Additional voluntary benefits such as pet insurance, identity protection, and legal insurance

About the Role

The Collections Clerk is responsible for collecting outstanding self-pay balances, following up on delinquent accounts, and supporting the facility's revenue cycle by ensuring timely payments. This role utilizes multiple systems to research account details, initiate contact with patients, and resolve balances in a professional and compliant manner. The Collections Clerk promotes efficient cash flow and accurate recordkeeping while providing excellent customer service.

No weekends, no holidays, no call.

Responsibilities

• Reviews and analyzes delinquent patient accounts using systems such as AS400, Meditech, and other account management tools.
• Initiates outbound collection calls and responds to inbound inquiries with professionalism and courtesy.
• Contacts patients to arrange payment plans, resolve billing issues, and collect outstanding self-pay balances.
• Utilizes skip tracing tools (e.g., Accurint, directory assistance) to locate responsible parties when necessary.
• Maintains accurate documentation of all collection activity in the appropriate systems.
• Escalates complex or unresolved accounts for further review or external collection as appropriate.
• Adheres to federal and state collection laws and privacy regulations (e.g., FDCPA, HIPAA).
• Supports the finance or accounts receivable department in maintaining accurate records and achieving cash flow goals.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Requirements

• 1-2 years of experience in collections, billing, or related revenue cycle roles preferred

Skills

• Strong knowledge of billing and collection procedures.
• Proficiency in using account management systems (e.g., AS400, Meditech).
• Strong communication and negotiation skills.
• Ability to manage high call volumes and handle sensitive financial conversations.
• Excellent organizational skills and attention to detail.
• Working knowledge of HIPAA and FDCPA regulations.

Benefits

• Medical, dental, vision, and life insurance coverage
• Generous PTO and extended illness benefits
• 401(k) with company match
• Career development and learning opportunities
• Licensure and certification reimbursement for eligible roles
• Student loan support assistance for eligible roles
• Employee rewards and recognition programs
• Additional voluntary benefits (pet insurance, identity protection, legal insurance)