Billing Specialist

About the role

We are seeking a Billing Specialist to join our Revenue Services department. This position plays a crucial role in ensuring the accurate and efficient operation of our billing system, while adhering to regulatory guidelines and internal controls.

Responsibilities

• Processes all billing data and performs billing operations for all customers in accordance with established regulatory guidelines, Sarbanes/Internal Controls and Schedules.
• Handles and enters various Miscellaneous, Real Estate, Service Billing Invoice requests, Cross Connection and Receptor Surveys through billing applications.
• Reconciles the Revenue System to the G/L system monthly and explains any variances while maintaining regulatory guideline and Sarbanes/Internal Controls.
• Provides statistical reports and analysis of the CIS billing system.
• Plans and coordinates the daily flow of data between the regions meter reading activities and the billing system while communicating with Field Service and Customer Account Representatives.
• Provides reports and data to various towns, outside agencies, and internal customers for sewer reporting, billing, and other consumption data on a monthly, quarterly or annually basis.
• Maintains billing data accuracy, establishes and adheres to audit procedures.
• Participates in system documentation and internal training materials for billing processes.
• Supports testing of new programs, billing rate changes, new procedures, and new billing systems.
• Serves as a point of contact for identifying, analyzing, resolving, and implementing the correction process for various problems.

Requirements

• Average of 3 to 5 years of experience in Utility Billing/CIS System Applications.
• Associate’s Degree in Accounting, Business, or a related field.
• Excellent communication and organizational skills.
• Excellent customer service skills.
• Knowledge of regulatory requirements.
• Proficiency in Microsoft Office applications including Word and Excel.
• Understanding of complex billing rates and billing applications.

Qualifications

• Attention to detail is critical in all aspects of duties.
• Ability to act as a team player.

Skills

• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Experience with utility billing systems.
• Ability to manage multiple tasks simultaneously.

Benefits

Our company offers a competitive benefits package which includes a 401(k) plan.

Pay

Compensation Type: Hourly Wage
Compensation Range: Grade 4 - Hourly $ 27.34 - 43.76

Schedule

This is a hybrid work opportunity, allowing employees to work remotely for part of the work week, depending on job function and business needs.