Billing Specialist

About TouchCare

TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.

The Company’s customers include large self-insured companies and small to medium-size businesses who provide TouchCare to their employees as a benefit.

The Company’s Health Assistants act as the single point of contact for our members. They help members find high quality, convenient providers, facilitate appointments and accompanying paperwork, confirm expected copay and coinsurance, solve insurance-related or medical/dental billing issues. We get to know our clients’ employees, answering their questions and advocating on their behalf by phone, email, online, and with our easy-to-use app.

Responsibilities

• You understand health insurance, how it works, how claims are processed to generate an explanation of benefits and have the ability to explain the complexities of health insurance to members in terms they understand
• You have great communications skills, have patience when providing excellent customer service and the discipline to perform the necessary follow-up activities to ensure your customers value the expertise you provide
• You have the ability to process and explain various financial models when explaining the cost differential between Consumer Directed Health Plans (CDHPs) and more traditional health plans (not mandatory as entry level HA)
• You enjoy using technology, are comfortable with data and the use of multiple forms of communicating with customers (text, voice, and email)
• You have the ability to develop knowledge about your service areas ability to provide appropriate referral management
• Work collaboratively with other HA’s and the TouchCare management team to identify and share best practices

About You

• You are a service-focused, highly personable individual who loves dealing with people, solving their problems, and providing them with a great customer experience. You are relentlessly inquisitive, love researching and finding new answers. You have excellent interpersonal and communications skills and can effectively collaborate with your teammates, and all levels of management.
• You act professionally, especially when assisting others who are experiencing challenges
• Multitasking and working quickly and efficiently is something you do well
• Must be able to work independently and as a part of a team with the ability to react to a rapidly growing consumer base
• Must be willing to work a flexible schedule to support the times of coverage required to meet consumer availability demands and expectations
• You are passionate about making a difference in people’s lives

Why Join Us?

• Professional Growth: Gain exposure to diverse accounting functions and portfolio company management.
• Collaborative Environment: Work closely with a supportive team that values your contribution.
• Fast-Paced & Rewarding: No two days are the same in our deadline-driven, high-energy office.

Work Environment

Onsite