Billing Solutions Coordinator

Job Summary

The Billing Solutions Coordinator is responsible for resolving incoming inquiries for Revenue Cycle Management/Patient Billing, which includes patient eligibility, benefits, billing, and collections questions related to patient/client care. The Billing Solutions team ensures prompt, courteous service to all customers: patients, vendors, health plans and clinic employees. This position is a remote role with the ability to sit within any US locality.

Benefits

• Medical, dental, vision, AD&D, short and long-term disability, and life insurance
• 401k retirement savings with employer match
• Paid parental leave, paid time off, holiday pay
• An Employee Assistance Program

Compensation

$19.00- $20.00 Hourly with potential bonus

Shift Time

10:30am-7:00pm CST

Responsibilities

• Handle Revenue Cycle department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and patient portal utilizing exemplary customer service
• Communicate with offices and patients to ensure current information
• Processing payment requests from patients
• Accurately updating insurance plan and other portal information for patients as requested
• Support leadership with daily, weekly monthly reporting needs as required
• Answer patient questions, inquiries, and concerns regarding their accounts and/or about centers
• Work with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting
• Identify potential revenue cycle challenges and escalate to departmental and/or leadership review as necessary
• Review billing transactions for accuracy and to help resolve payment posting challenges on accounts

Skills & Experience

• High school diploma or GED equivalent required; Bachelor’s degree preferred
• 2+ years of experience in a call center environment; healthcare revenue cycle experience strongly preferred
• Prior experience working with Electronic Health Record systems (EHRs), Call Center and phone systems
• Must have strong computer proficiency with knowledge of Microsoft Office, Internet, and Email
• Strong understanding of major health insurance carriers (in and out-of-network)
• Knowledge of medical terminology
• Demonstrated professionalism in dealing with confidential and sensitive patient information
• Detail-oriented with ability to multi-task and prioritize in a fast-paced environment
• Excellent interpersonal skills and professional manner, specifically exhibiting empathy and compassion when interacting with patients

Physical Requirements

• Sit, stand, bend, talk and hear
• Frequently walk
• Lift and/or move objects up to 25 pounds