Billing Coordinator

About the role

As a Billing Coordinator, you will play an important role on our billing team, reporting to the team leader. You will use your analytical skills, attention to detail, and people skills to ensure correct invoicing to our clients. You will collaborate cross-functionally, both internally and with clients, to answer billing-related questions, drive process improvements related to billing, and contribute to ongoing projects. This is a great opportunity for an experienced IT billing specialist looking to make an impact in a successful, rapidly-growing IT services business.

Schedule

Part-time: 15 to 30 hours per week on a set schedule.

Responsibilities

• Communicate with teams across the organization to get answers to questions that relate to billing and respond to client billing questions submitted via the billing ticket board.
• Clean and validate data to produce the monthly billing reconciliation report, a critical step in our monthly recurring revenue billing process.
• Complete monthly invoice variance analysis by customer and product.
• Prepare and send invoices to clients.
• Create SOPs and job aids.
• Assist in the migration of billing management and data from ConnectWise to Business Central.
• Verify success quantitatively through data analysis and visually by manual stare-and-compare inspection of nonconforming data.
• Perform other testing tasks as directed by Project Management.
• Handle ad-hoc projects and reports as required.

Skills

• Positive attitude.
• Attention to detail.
• Strong communication and customer service skills.
• Excellent analytical and problem-solving skills.
• Flexible—comfortable in a dynamic, rapidly-changing business environment.
• Intermediate Excel skills.
• Experience with Dynamics Business Central is a plus.