Billing Services Associate

Essential Functions

• Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as needed
• Analyze billing system information to service our internal and external customers effectively and efficiently
• Respond professionally to customer inquiries via phone, email, or letter
• Billing system entry, as needed, to maintain account integrity
• Handle inbound premium payments
• Adhering to all compliance regulations and security policies
• Review and issue premium refunds
• Review and evaluate internal collection attempts and send to a third party collection agency
• Daily/Monthly billing system reconciliation
• Maintain accounts receivable balances

Required Skills

• Ability to multitask in a fast-paced environment
• Team player able to develop strong internal working relationships and collaborate with peers on a daily basis
• Having a positive demeanor, good verbal and written communication skills, and professional in all aspects
• Ability to research problems to resolve and make decisions
• Take ownership of any follow-up work necessary to service customer
• Ability to quickly learn and adapt to new software programs
• Ability to maintain confidential and sensitive information

Required Experience

• A high school diploma or general education degree (GED)
• Up to one-year related experience and/or training
• Equivalent combination of education and experience

Minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.