Billing/Scheduling Associate III (Remote) - Dermatology

About the role

Obtains insurance information and referral forms and counsels patients on financial assistance. Schedules and registers patients over the phone or by email using a higher level of experience and knowledge. Responsible for providing support in situations of a moderate to more complex nature. May serve as the lead Billing Associate--plans, organizes, provides direction, and assists in all aspects of the scheduling team. May also coordinate office functions and performs specialized/technical duties with minimal supervision. Serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.

Responsibilities

• Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
• Serves as backup for staff during peak times, vacations, illnesses.
• Provides patient scheduling services to include collecting demographics and insurance registration.
• Prepares custom reports as directed by management.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed.
• Works with others to solve problems of a moderate or complex nature.
• Aids in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction.
• Aids in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
• Aids in coordination of staff vacations, schedules and coverage, time sheets and accruals.
• Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
• Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
• Complies with OSHA, state and federal regulatory sources/standards.
• Serves as backup for staff during peak times, vacations, illnesses.
• Performs other duties as assigned.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience. Relevant Experience (5 Years)

Qualifications

• Computer Literacy
• Data Entry
• Epic EHR
• Managed Care Operations
• Medical Terminology
• Telephone Communications
• Driver's License: A driver's license is not required for this position.

Skills

• Communication
• Confidential Data Handling
• Decision Making
• Fast-Paced Environments
• Interpersonal Communication
• Maintenance Scheduling
• Medical Office Support
• Multitasking
• Office Equipment
• Organizing
• Prioritization
• Working Independently

Benefits

Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Equal Opportunity Employer

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.