Billing/Scheduling Associate II (Remote) - Neurology

About the role

Scheduled Hours: 40
Position Summary: Obtains insurance information and referral forms and counsels patients on financial assistance over the phone. Schedules and registers patients over the phone or by email, with no patient contact.

Primary Duties & Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
• Provides patient scheduling services to include collecting demographics and insurance registration.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Processes internal physician referrals for clinical care.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
• Works with others to solve moderately complex problems.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Affords assistance with insurance questions regarding the billing process.
• Affords assistance with sending out reminder cards and other scheduling duties.
• Works with the patient reminder system results and contacts patients or makes scheduling changes.
• Makes daily edits and temporary changes to provider scheduling templates based on physician input.

Working Conditions

Job Location/Working Conditions: Normal office environment.
Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand or finger movement.
Equipment: Office equipment.

Education

Required Qualifications: High school diploma or equivalent high school certification or combination of education and/or experience.
Preferred Qualifications: No additional education unless stated elsewhere in the job posting.

Skills

Billing Systems, Customer Service, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Medical Office Support, Microsoft Excel, Microsoft Office, Microsoft Word, Organizing, Prioritization, Scheduling, Third Party Claims

Benefits

Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family: We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.