Billing Review Coordinator

This full-time position is located in Lecanto, Florida, with a schedule of Monday through Friday, 8:00 AM to 5:00 PM.

About the Role

The Billing Review Coordinator improves utility billing data accuracy and process flow within the Utility Business Services Division of Water Resources.

Responsibilities

• Processes hydrant rentals for outside contractors.
• Processes monthly miscellaneous meter read report for billing.
• Assists with the implementation of new and upgraded software applications.
• Performs routine verifications of successful billing data imports to ensure up-to-date transmissions between billing systems prior to customer access.
• Creates and completes timely work orders and service orders for designated field activities.
• Issues alerts to customers regarding unusual high usage (not otherwise investigated by other staff).
• Performs audit adjustments posted in billing system to verify accuracy.
• Completes meter replacements in the billing and work order systems.
• Processes leak adjustment requests to determine approval or denial consistent with county code.
• Assists with water loss reporting.
• Performs other duties as required.

Requirements

• High School Diploma or GED equivalent.
• Four (4) years of experience performing program coordination and administrative support with some experience in work order and billing systems.
• Valid Florida Driver License (or must obtain within 30 days of establishing residency in Florida), or valid Florida Identification Card is acceptable only for positions not required to drive a county vehicle.
• Must have or be able to obtain within 90 days certification in FEMA National Incident Management System (NIMS) courses:
  • IS-100.c: Introduction to the Incident Command System (ICS); and
  • IS-700.b: An Introduction to the National Incident Management System.

Skills

• Excellent customer service skills, communication skills, and strong attention to detail.
• Proficiency in maintaining databases and program files ensuring accuracy, compliance, and proper documentation.
• Ability to effectively communicate (verbally and in writing) in a clear, confident manner using proper grammar.
• Ability to maintain courteous and effective relations with County staff, elected officials, community interest groups, and the public.
• Strong working knowledge of computers and proficiency in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.).

Physical Requirements

• Requires sitting most of the time.
• Involves frequent lifting and carrying up to 10 pounds, and occasionally up to 20 pounds.
• Requires frequent balancing and occasionally reaching above shoulders.
• Requires the completion of tasks that involve typing, simple grasping, and fine manual manipulation.
• Requires normal visual acuity and field of vision, depth perception and color vision, hearing, and speaking.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Emergency Response

All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. Emergency response duties may also include driving and/or operating a county vehicle or equipment.

Benefits

Detailed information regarding the County’s benefits package and retirement offerings may be found in the 2025-26 Citrus EBH Booklet and myFRS.com.

Additional Information

• Must successfully pass a criminal background check.
• Citrus County, Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.