Billing Research Specialist

Key Responsibilities

• Analyze daily and monthly billing data to identify trends, discrepancies, and variances
• Research and resolve client invoicing inquiries while identifying root causes and corrective actions
• Manage special billing reports and ad hoc billing requests for internal and external stakeholders
• Review, analyze, and process vendor invoices while ensuring compliance with payment terms
• Reconcile vendor statements and investigate outstanding balances or discrepancies
• Parenth with Accounts Receivable, Sales, Operations, and leadership teams to resolve billing disputes and escalations
• Support client invoice audits by preparing documentation, reports, and detailed billing analysis
• Identify process improvement opportunities and recommend enhancements that improve billing accuracy and efficiency

Key Requirements

• 5 to 7 years of progressive billing, invoicing, or revenue operations experience
• Advanced Microsoft Excel skills including Pivot Tables, Lookup functions, formulas, and data analysis
• Strong financial analysis, account reconciliation, and billing research experience
• Experience investigating billing discrepancies and resolving complex customer or vendor inquiries
• Bachelor’s degree in Accounting, Finance, Business, or a related field preferred
• Working knowledge of SQL and data querying tools preferred
• Strong attention to detail with the ability to identify trends, exceptions, and root causes
• Excellent communication, customer service, organization, and problem solving skills in a fast paced environment