Billing Representative II

About the role

Responsible for maintenance of accurate billing records of complex customer and/or patient accounts, process payments and adjustments, and communicate with customers to answer questions or provide information.

Essential Functions

• Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies
• Addresses issues of a more complex nature and support junior staff by answering day to day questions
• Process payments and maintain up-to-date billing records
• Reprocess insurance denials and submit all necessary documentation for payment
• Maintain accurate billing records and files
• Collaborate with other departments to resolve billing and payment issues
• May prepare monthly and quarterly billing reports for management review

Qualifications

• Education: High School Diploma or Equivalent required
• Experience: 2-3 years required in billing, finance or collections

Knowledge, Skills And Abilities

• Strong attention to detail
• Excellent interpersonal, written and verbal communication skills
• Proficient in Microsoft Office Excel and other relevant billing software
• Ability to prioritize and manage multiple tasks simultaneously
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

Additional Job Details (if Applicable)

• M-F 7:30 AM – 4:00 PM EST hours required for remote role
• A quiet, secure, stable, HIPPA-compliant workstation is required
• Remote Type: Hybrid
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.

EEO Statement

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.