Billing Representative II

This is a Fully Remote Job About Our Client:This organization operates within the healthcare sector, focusing on billing and financial processes related to patient services and third-party insurance claims. It addresses challenges in accurate and timely billing by providing structured customer service and billing support, impacting healthcare providers and patients. About the Opportunity:The BILLING REPRESENTATIVE II plays a critical role in ensuring accurate billing by obtaining and verifying necessary information from clients, patients, and insurers. This position supports timely resolution of billing issues and contributes to maintaining effective communication between customers and internal teams, thereby supporting the organization’s financial accuracy and customer satisfaction. Responsibilities:Make out-bound calls to clients and internal customers to escalate and resolve billing issues.Develop and maintain productive customer relationships with professional communication.Manage internal customer service mailbox requests within 5 to 7 business days.Research and respond to correspondence received via paper, fax, email, or phone.Work correspondence batches in chronological order within designated timelines.Collaborate with team to ensure phone coverage and mailbox management.Perform research for accurate billing resolution, including reviewing account activity and notes.Act as liaison with clients, labs, accounts payable, and business units regarding billing issues.Educate business units on billing practices for accurate client communication.Navigate billing systems effectively to handle requests.Ensure follow-up actions are completed as needed.Adhere to organizational guidelines and standard operating procedures. Requirements:Minimum of 2 years’ customer service experience in a healthcare-related field.Proven ability to deliver complex customer service with accuracy and productivity.Knowledge of billing, finance, and eligibility processes and concepts.Digital proficiency including use of Outlook, Excel, phone systems, chat, automation, and AI tools.High school diploma or GED required. Pay Range and Compensation Package:Hourly wage range from $17.20 to $22.00.Salary offers consider skills, training, experience, education, and certifications.Eligibility for annual performance bonus compensation. Benefits & Perks:Medical, dental, vision, and supplemental health insurance available from day one for full-time employees working 30+ hours.Well-being programs including mental health support.Vacation, health/flex time, and several paid holidays.Financial benefits including 401(k) with company match and employee stock purchase plan.Life and disability insurance with buy-up options.Flexible spending accounts and education assistance.Career advancement opportunities. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.