Billing Representative II

Responsibilities

• Focused efforts on decreasing Missing Information.
• Interpret Missing Information requests for appropriate action.
• Contact insurance carriers, clients, patients and/or other outside sources to clarify information.
• Perform screen scrapes.
• Evaluate and respond to all aspects of written billing inquiries from the patient or their representative to resolve billing issues.
• Regular research involving both the web and billing systems.
• Maintain Compliance and HIPAA standards at all times.
• Meet or exceed daily production standards.
• Meet or exceed daily quality standards.
• Able to work on various other projects as needed.
• Able to work overtime as needed based on departmental needs.

Qualifications

• Required work experience:
• Preferred Medical terminology knowledge.
• Meet established production and quality standards.
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications and basic IT troubleshooting.

Skills

• Ability to work well in a fast-paced team and environment.
• Ability to adapt to changes.
• Ability to have excellent communication skills, both verbal and written.
• Ability to multi-task.
• PC Skills, with specific proficiency in Excel and data entry.
• Basic Math skills.
• Good organizational skills.
• Ability to work independently and as part of a team.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs.
• Annual, no-cost health assessment program.
• Blueprint for Wellness® mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.

Pay and Schedule

• Pay range: $17.20 - $23/ hour.
• Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered.
• Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives.
• Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs.
• Annual, no-cost health assessment program.
• Blueprint for Wellness® mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.

About the Role

• This position typically works with Billing Representatives and other employees handling complex billing issues for the purpose of collecting revenue for the organization.
• Will work with Patient, Client and/or Third Party insurance bills.

Requirements

• High School Diploma or Equivalent (Required).

Languages

• English (Required).

Work Environment

• This role is a remote position, which means the individual will need to have internet access.

About The Team

• Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer

• We are an equal opportunity employer and welcome diversity in our workplace.