Billing Operations, Specialist

About the role

The billing team is a fast-paced team. We get a lot done in a limited amount of time. The billing analyst needs to be highly detail oriented. They need to be able to communicate with various teams throughout the company – Sales, Business Ops, Customer Success, AR, Accounting, Finance, IT, Legal, etc.

Responsibilities

• Prepare daily customer billing
• Support month-end and quarter-end close activities
• Contribute to the integrity of financial reporting
• Partner closely with Sales, Customer Success, Finance, Accounting, Legal, and IT to resolve billing inquiries, ensure contract alignment, and maintain a seamless customer experience
• Contribute to annual audit readiness, reinforcing compliance and strengthening internal controls
• Identify and implement process improvements, helping to scale and optimize billing operations as the business grows

Requirements

• Undergraduate degree in Accounting and/or Finance
• Prior Billing experience with a SaaS company is preferred
• Advanced knowledge of Excel
• Detail orientation
• Problem solving ability
• Ability to work independently but also be a team player
• Able to multi-task and prioritize in fast-paced environment
• Exceptional time management skills
• Strong communication and interpersonal skills
• Experience with NetSuite is desired but not a must-have

Qualifications

• Experience supporting billing operations within a high-growth SaaS or subscription-based business model
• Strong proficiency in Excel, including the ability to work with large datasets, perform reconciliations, and identify discrepancies
• Hands-on experience with NetSuite or similar ERP/billing platforms
• Demonstrated ability to identify, recommend, and implement process improvements within billing or finance operations
• Experience supporting month-end and quarter-end close processes, including collaboration with Accounting and Finance teams
• Exposure to or participation in annual audit processes, with an understanding of controls and documentation requirements
• Proven ability to partner cross-functionally with teams such as Sales, Customer Success, AR, Legal, and Finance to resolve complex billing issues
• Strong analytical mindset with a track record of problem-solving and root-cause analysis
• Proven ability to balance accuracy and speed in a fast-paced, high-volume environment
• Excellent communication skills, with the ability to clearly explain billing concepts to both financial and non-financial stakeholders

Skills

• Excel proficiency
• NetSuite or similar ERP/billing platforms
• Process improvement skills
• Collaboration and cross-functional teamwork
• Financial analysis and reporting
• Customer service and support
• Communication and interpersonal skills

Benefits

In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.

Pay

U.S. base salary range: $58,150—$93,040 USD

Schedule

Full-time position