Billing Operations Manager I

Job Duties And Responsibilities

The Billing Operations Audits and Exceptions team requires structured leadership to manage daily transactional workflows, performance evaluations, and career growth. Operational bottlenecks and routine reporting currently consume valuable resources that could be optimized through automated anomaly detection, machine learning, and AI-assisted workflows. This role resolves these inefficiencies by leading system integration releases and implementing predictive analytics to align team performance with department objectives.

Maintain seamless data integration across customer-facing systems while driving the team's data literacy and technical capabilities.

Skills, Experience And Requirements

• Advanced expertise in Microsoft Excel, including pivot tables, SUMIF, VLOOKUP, and macros, to manipulate and analyze complex financial and operational datasets.

• Practical AI literacy and application skills, specifically the ability to leverage machine learning concepts and automated workflows to optimize business processes.

• Strong analytical capabilities to interpret operational metrics, define systemic problems, collect data, and establish facts to draw valid conclusions.

• Professional communication skills to present clear, concise, and actionable data-driven insights to diverse internal departments.

• Leadership experience in managing team performance, directing workflow operations, and fostering professional development in a technical billing environment.

Additional Qualifications

• Experience with SQL or Python

Core Skills and Competencies

• Advanced expertise in Microsoft Excel, including pivot tables, SUMIF, VLOOKUP, and macros, to manipulate and analyze complex financial and operational datasets.

• Practical AI literacy and application skills, specifically the ability to leverage machine learning concepts and automated workflows to optimize business processes.

• Strong analytical capabilities to interpret operational metrics, define systemic problems, collect data, and establish facts to draw valid conclusions.

• Professional communication skills to present clear, concise, and actionable data-driven insights to diverse internal departments.

• Leadership experience in managing team performance, directing workflow operations, and fostering professional development in a technical billing environment.

Pay

Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.