Billing Operations Lead

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

About The Role

Packsize is seeking a Lead, Billing Operations to serve as the operational lead for North America contract-based billing activities. This role acts as the bridge between the Manager, Billing Operations and the billing operations team responsible for machine leases (PaaS fees), software, services, and machine sales. Reporting to the Manager, Billing Operations, this position combines hands-on billing execution, contract review, team leadership, and issue resolution.

Responsibilities

• Contract Review & Billing Execution
  • Review customer contracts, amendments, renewals, and order documentation to ensure accurate billing setup and execution.
  • Translate customer contractual terms into billing instructions, including pricing, billing frequencies, start dates, renewal terms, and contract modifications.
  • Ensure accurate billing for:
    • Machine leases (PaaS fees)
    • Software subscriptions
    • Service agreements
    • Machine sales (direct-to-customer and partnerships)
  • Execute and oversee recurring billing processes for fixed-fee customer arrangements.
  • Review a small number of variable PaaS Fee customer invoices prior to issuance.
  • Validate billing configurations and invoice calculations before customer invoicing.
  • Ensure invoices are issued accurately, timely, and in accordance with contractual terms.
• Operational Team Leadership
  • Serve as the day-to-day lead for the contract billing team.
  • Provide guidance, coaching, and support to billing associates responsible for contract-based billing activities.
  • Review work performed by team members and ensure adherence to established billing standards and procedures.
  • Assist with workload prioritization and balancing of team responsibilities.
  • Support onboarding and training of new billing team members.
  • Elevate significant issues, risks, and process concerns to the Manager, Billing Operations.
• Escalation Management & Customer Support
  • Act as the primary escalation point for complex billing questions and contract interpretation matters.
  • Provide additional review and oversight for larger enterprise customers and high-risk billing situations.
  • Partner with Sales, Customer Operations, Legal, Revenue Accounting, and Accounts Receivable to resolve customer billing issues.
  • Support customer-facing discussions involving billing disputes, contract clarification, and invoicing concerns.
• Process Excellence & Controls
  • Ensure billing activities comply with established policies, procedures, and internal controls.
  • Identify billing process inefficiencies and recommend operational improvements.
  • Assist in maintaining standard operating procedures (SOPs), training documentation, and billing process guides.
  • Support audit requests, control testing, and other compliance-related activities as needed.
  • Promote consistency and accuracy across the contract billing function.
• Systems & Data Management
  • Maintain billing-related customer and contract data within SAP and related systems.
  • Review contract setup requests for completeness and accuracy before billing activation.
  • Support billing ticket management and timely resolution of internal and external inquiries.
  • Assist with system enhancements, testing, and process improvement initiatives involving billing applications and workflows.

Requirements

• Bachelor's degree in Accounting, Finance, Business, Information Systems, or related field.
• 3+ years of experience in billing operations, revenue operations, accounting operations, or Order-to-Cash processes.
• Experience reviewing customer contracts and translating contract terms into billing execution.
• Experience working with ERP and CRM systems, including SAP and Salesforce.
• Strong understanding of billing processes, invoicing controls, and customer account management.
• Working knowledge of ASC 606 revenue recognition concepts.
• Strong analytical and problem-solving skills.
• Ability to independently manage complex billing situations and customer escalations.
• Excellent communication and collaboration skills.

Preferred Qualifications

• Experience in manufacturing, industrial, subscription-based, or equipment-leasing environments.
• Prior experience serving as a team lead, senior billing analyst, or subject matter expert.
• Exposure to SOX compliance or public-company readiness initiatives.
• Advanced Excel and data analysis skills.
• Experience supporting recurring billing and contract-based revenue models.

Systems & Tools

• SAP (ERP)
• Salesforce
• FloQast
• FreshDesk (ticketing)
• DocuSign
• SharePoint
• Microsoft Excel
• Microsoft Access

Pay

The salary range for this role is $66,595-$79,900. Packsize considers several factors when determining compensation, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Paid Time Off
• Health Savings and Flexible Spending Accounts (HSA/FSA)
• Life and disability insurance
• Additional voluntary benefits:
  • Critical illness
  • Hospital indemnity
  • Accident insurance
  • Legal/ID theft protection
• Employee Assistance Program (EAP)

Schedule

Hybrid – 4 days in office (Salt Lake City, UT).