Billing Operations Lead

About the role

As a Billing Operations Lead, you will oversee and optimize the end-to-end billing lifecycle across a diverse portfolio of marketplace retail partners and revenue streams. You will serve as a key operational and strategic point of ownership for billing accuracy, financial controls, and timely month-end close. The role combines hands-on billing operations with cross-functional leadership across Finance, Business Development, Financial Systems, Legal, Product, and Engineering. You will help identify opportunities to improve reporting, automation, system integrations, and operational scalability. You will also mentor junior team members while helping establish robust policies, procedures, and quality standards. This is an opportunity to make a direct impact on billing reliability and build processes that can scale alongside a rapidly growing technology business.

Responsibilities

• Own billing operations: Oversee billing portfolios across strategic retail partners and multiple revenue streams, ensuring accurate day-to-day invoicing, appropriate revenue recognition inputs, and timely month-end close.
• Maintain billing policies and standards: Develop and maintain billing policies, standard operating procedures, and quality controls while ensuring discrepancies and escalations are resolved efficiently with Finance Systems, Business Development, and Revenue stakeholders.
• Drive reporting and visibility: Build and maintain dashboards, reporting, and key performance indicators that provide clear visibility into billing health and enable proactive identification and resolution of issues.
• Lead billing system initiatives: Partner with Product and Engineering to scope and deliver billing system enhancements, integrations, and automation opportunities that reduce manual effort and improve scalability.
• Lead cross-functional quote-to-cash projects: Take ownership of billing and quote-to-cash initiatives from requirements definition through user acceptance testing and launch, coordinating stakeholders and ensuring successful implementation.
• Strengthen controls and compliance: Ensure billing activities align with internal controls, audit requirements, contractual billing terms, and applicable financial and revenue recognition considerations.
• Improve operational efficiency: Identify opportunities to streamline workflows, automate repetitive processes, improve data quality, and strengthen the overall billing operating model.
• Mentor and support the team: Provide guidance and mentorship to junior team members while helping scale billing operations to support continued business growth.

Requirements

• Education: Bachelor’s degree in Accounting, Finance, Information Systems, or a related field, or equivalent practical experience.
• Billing operations experience: At least 5 years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable, ideally within technology, ecommerce, marketplace, subscription, or SaaS environments.
• Cross-functional