Billing Manager

About the Role

Serenity Healthcare is hiring an experienced Medical Billing Manager to lead our centralized billing team and drive commercial insurance reimbursement performance. This is a hands-on, player-coach position — you'll manage a team of billing specialists while personally working escalated claims, denials, and payer issues. eClinicalWorks (eCW) experience is required. Waystar or other clearinghouse experience is a plus. If you're a revenue cycle leader who knows how to reduce denials, speed up reimbursement, and build a high-performing billing team, we want to hear from you.

Responsibilities

• Lead, coach, and develop a team of medical billing specialists
• Manage claim submission, payment posting, claims edits, and AR follow-up
• Serve as the escalation point for complex commercial payer and denial issues
• Identify denial root causes and implement corrective action plans
• Monitor KPIs: clean claim rate, first-pass resolution, denial rate, AR aging, timely filing
• Improve reimbursement, lower AR, and reduce rework across commercial, employer-sponsored, and managed care plans

Required Qualifications

• 5+ years of medical billing / revenue cycle management experience
• 2+ years of team leadership experience in a billing or RCM setting
• Hands-on experience with eClinicalWorks (eCW) — billing modules, work queues, reporting
• Strong background in commercial insurance billing, denials management, and appeals
• Experience with clearinghouse claim submission and rejections
• Proven ability to manage productivity, quality, and performance metrics

Preferred Qualifications

• Waystar or comparable clearinghouse/RCM platform experience
• Behavioral health, mental health, or specialty outpatient billing background
• Multi-site healthcare organization experience
• Third-party billing company or outsourced RCM experience
• Experience building denial/KPI dashboards and payer performance reports

Why Join Serenity Healthcare

• Lead a growing revenue cycle team at a fast-growing healthcare organization
• High-visibility role with direct impact on reimbursement and company performance
• Opportunity to build and shape billing processes, not just maintain them