Billing Manager

About the role

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee. The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”. Job Description The Billing Manager is responsible for leading the billing process to ensure timely, accurate invoice preparation, review, submission, and tracking through successful completion. This role oversees Billing team performance, monthly billing goals, KPI metrics, eBilling processes, team coverage, and support needs of the firm. The Billing Manager also collaborates with the collections team and other stakeholders to support collection-related follow-up, reporting, and escalations as needed, while maintaining primary responsibility for billing operations, team development, and process improvement.

Responsibilities

• Responsible for managing the billing performance of the assigned team, including oversight of specific billing KPIs and monthly billing goals, and proactively identifying and implementing ways to improve billing performance.
• Responsible for ensuring all billing requirements are met, including applicable client billing guidelines, eBilling requirements, and tracking invoices through successful submission; collaborate with the collections team to support collection-related follow-up, reporting, and escalation needs as appropriate.
• Responsible for handling attorney escalations and working directly with attorneys, Billing team members, eBilling resources, and collections stakeholders, as appropriate, to resolve billing and eBilling issues and proactively mitigate potential problems.
• Assist firmwide senior and executive leadership, including Sr. Manager, Director, and Chief-level roles, in a timely and accurate manner with billing, eBilling, and collaborative collection support requests and projects, and delegate appropriate items to B