Billing Manager

At-a-Glance: Join a leading pest control service provider to manage and optimize billing operations as a Billing Manager. Position Type: Direct HireOnsite Required: 5 years of experience in billing, accounts receivable, or revenue operations, including at least 2 years supervising a team. Hands-on experience managing high-volume recurring and batch billing. Strong working knowledge of field-service or billing software; PestPac experience strongly preferred. Demonstrated track record of improving billing accuracy and reducing credits, adjustments, and unbilled work. Advanced Excel skills and experience building recurring management reports. Experience documenting processes and cross-training staff. High attention to detail, sound judgment, and strong communication skills with both internal teams and customers. Preferred: Experience in pest control, home services, or another route-based or field-service business. Experience integrating billing for acquired businesses or consolidating multi-branch billing operations. Experience implementing billing automation, e-invoicing, autopay programs, or AI-enabled tools. Experience managing payment processors and billing-related vendors. Bachelor's degree in accounting, finance, business, or a related field. Responsibilities: Own the end-to-end billing cycle in PestPac, including recurring batch billing, invoice templates, and billing reports. Ensure every completed service is invoiced completely, accurately, and on schedule. Catch billing errors at the source through upfront controls and exception reporting. Monitor completed-but-unbilled services and resolve exceptions on a weekly basis. Track credits and adjustments, identify root causes, and review trends with the CFO. Maintain clean, accurate customer, service setup, and contract data. Lead, coach, and develop a billing team of 3 specialists, plus 2 administrative staff shared with systems administration. Recruit and onboard additional billing specialists as the team grows. Build an accurate, accountable, cross-trained team so that no critical billing task depends on a single person. Write and maintain standard operating procedures (SOPs) for all recurring billing processes. Set expectations, give ongoing feedback, and conduct annual performance evaluations for direct reports. Reduce manual billing effort using PestPac's native tools and other automation and AI solutions. Drive adoption of electronic invoice delivery and autopay/card-on-file across residential and commercial accounts. Develop and deliver a standard monthly billing reporting package covering billing, credits, and un-billed services. Centralize billing for all branches and acquired businesses, including billing integration during PestPac conversions. Manage relationships with the payment processor and billing, print, e-delivery, and automation vendors. Partner closely with the CFO, AR Manager, Systems Administrator (Pestac), Controller, branch managers and service operations, customer service, and sales. If your background aligns with what we’re looking for, you may receive a call from Ava, our virtual recruiter, for a brief screening conversation. Ava will ask a few questions about your experience and interest in the opportunity. #HbM6349