Billing Manager

About the role

Circle of Life is a leading home care agency serving 6 states, providing services for seniors, children, and people with disabilities. Our mission is to “honor those we serve.” We take pride in caring for our clients so they can stay independent in their own homes and communities.

The Billing Manager oversees the organization's billing department, managing processes including billing and collection activities for all assigned areas of responsibility.

Responsibilities

• Oversee the daily operations of the billing department, ensuring requests are processed promptly and in compliance with both internal policies and payer guidelines.
• Manage the organization's billing functions, resolving any issues in a timely manner.
• Ensure clients are eligible for services received and federal/state regulations are adhered to.
• Monitor and manage the status of claims to limit the number of accounts receivable aging, spenddowns, and write-offs.
• Support billing department staff, providing necessary training and general information.
• Implement and manage technical software processes and procedural flows, both from a regulatory and performance improvement standpoint.
• Maintain knowledge of industry billing compliance, including new regulations, requirements, and third-party billing requirements.
• Develop and maintain relationships with branch management and payers to expedite claims and minimize denials for payments.
• Continually review billing procedures and processes to ensure efficiency within the billing teams.
• Exercise independent judgment and decision-making regarding billing data, software programs, missed or late payments, and financial discrepancies.
• Supervise, mentor, and train a team of medical billing specialists to ensure high-quality service delivery.
• Conduct performance evaluations, provide coaching, and ensure team members meet individual and team goals.
• Partner with leadership to drive process improvements across Revenue Cycle Management (RCM).

Qualifications

• 1-2 years’ experience managing a team in a similar role.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Proven ability to meet deadlines and strong organizational skills (attention to detail).
• Prior healthcare billing experience and familiarity with MN payors is preferred.

Impact

• Positively change the lives of individuals and families in our communities.
• Provide access to care for those who have been traditionally overlooked by the healthcare system.
• Support a talented team and be part of a team that supports each other.

Benefits

• Medical, Dental, and Vision coverage.
• 401K retirement plan.
• Mileage reimbursement.
• Flexible schedules.
• Year-End Bonus.