Billing Manager

Key Responsibilities

• Manage and oversee daily billing operations, including invoice generation, review, and submission.
• Supervise, coach, and support billing staff to ensure consistent quality and performance.
• Collaborate with attorneys and practice teams to resolve billing issues, adjustments, and client requirements.
• Ensure compliance with Outside Counsel Guidelines, engagement letter terms, and firm policies.
• Oversee electronic billing (e-billing) processes and ensure timely submission and resolution of rejections.
• Monitor billing cycles, workflow, and deadlines to ensure timely invoicing.
• Partner with Client Accounts, Accounts Payable and Conflicts / New Business Intake support collections.
• Review and approve write-offs, billing adjustments, and exception requests, as authorized.
• Develop and implement billing process improvements and best practices.
• Prepare and analyze billing reports, metrics, and trends for management and leadership.
• Support system enhancements, testing, and training related to billing platforms.
• Maintain confidentiality of client, attorney, and firm financial information.

Essential Functions

• Perform sustained computer-based work, including billing review, analysis, and reporting.
• Manage multiple priorities and meet time-sensitive deadlines.
• Communicate clearly and professionally with attorneys, staff, and leadership.
• Analyze financial data and exercise sound judgment.
• Supervise and support staff performance and development.
• Maintain confidentiality and comply with financial and data security requirements.
• Work on-site in the office as required by business and operational needs.
• Work on a hybrid basis when approved, consistent with firm policy and business requirements.

Requirements and Qualifications

• 5+ years of work experience in a legal billing environment; large law firm experience preferred.
• Experience working with Elite 3E, Enterprise, eBilling Hub, Paperless Proforma, IntApp Time or similar software.
• Demonstrated managerial/leadership skills.
• Strong organizational skills with attention to detail.
• Strong analytical and problem-solving skills.
• Team player with the ability to multi-task and work under pressure.
• Strong work ethic, integrity, and commitment to meet deadlines.
• Bachelor’s degree in Accounting or Finance or 5+ years relevant work experience.

Benefits

We offer an excellent compensation and benefits package.