Billing Experience Specialist

The Impact You Will Have

Must reside in Minnesota to be eligible for this position*

What You’ll Do

• Preparing client and member invoices, processing payments and reconciliations, and addressing data discrepancies to ensure financial accuracy.
• Navigating complex data, extracting critical insights from various systems, and applying current business, accounting, banking, and regulatory guidelines.
• Ensuring client and member invoicing remains accurate by working on inquiries and reports, meticulously researching, analyzing, and promptly resolving and documenting any issues.

How You’ll Do It

• Congducting research on multiple systems to determine appropriate resolutions for customer inquiries and disruptions, while simultaneously identifying discrepancies.
• Providing exceptional customer service through both phone and written communication channels, ensuring prompt and professional assistance to both internal and external customers, in alignment with departmental performance expectations.
• Following standard business practices to ensure Protected Health Information (PHI) is secure and fully understanding state and federal mandates to ensure Health Plan compliance.
• Recognizing and communicating opportunities for improving workflows and escalating any issues to ensure increased efficiency and accuracy.
• Understanding and adhering to processes and procedures for multiple lines of business.
• Collaborating with team members, vendors, and cross-functional departments to resolve inquiries timely and accurately.
• Serving as a subject matter expert by providing guidance and support to the team, vendors, and our customers.
• Participating in meetings with internal contacts and account representatives, fostering valuable relationships and staying up to date on account status.
• Performing additional responsibilities consistent with the scope and level of the role, as assigned.

Required Skills & Experience

• 1+ years of related work experience
• High school diploma (or equivalent)

Preferred Skills & Experience

• Proficient in Microsoft Office applications, particularly Excel, including spreadsheet management, and use of formulas.
• Ability to communicate clearly with varied internal contacts, actively listen to clarify needs, and ensure accurate and timely information exchange.
• Ability to recognize patterns in recurring issues, gather relevant information, and collaborate with others to implement practical solutions.
• Ability to organize and prioritize tasks across assignments, manage time effectively, and adjust to shifting workloads while maintaining accuracy.
• Health insurance experience and/or understanding of Medicaid and Medicare programs.
• Experience with Billing, Finance, and/or Operations.

Compensation And Benefits

Pay Range: $21.50 - $24.59 - $29.51 Hourly Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We Offer a Comprehensive Benefits Package Which May Include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)

To discover more about what we have to offer, please review our benefits page.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Physical Requirements

(Note: Physical requirements are not provided in the given job posting.)