Billing Customer Service Representative - Call Center

Job Summary

The Patient Financial Services Representative serves as a key resource for patients navigating healthcare billing and financial assistance. This role provides exceptional customer service while assisting patients with payment options, insurance-related questions, financial assistance programs, and account resolution.

Responsibilities

• Evaluating financial eligibility
• Establishing payment arrangements
• Processing account transactions
• Maintaining accurate account documentation
• Managing collections activities

Requirements

• Computer skills, working in multiple accounting systems
• Hospital, Physician and Home Health Math
• Mathematical, organization skills, and business correspondence skills
• Basic knowledge in downloading/creating spreadsheets in Microsoft Excel
• Proficient on 10 key, printers, telephone, copiers, and fax
• Familiarity with medical terminology and third party payer methodology
• Demonstrates a thorough knowledge of Medical necessity and compliance laws
• Excellent oral/written communication and professional skills in relating to patients and their families
• Good understanding of other resources or programs available for patients and families

Qualifications

• High School diploma or GED required
• Completes Patient Financial Services I training within first 5 months after hire

Skills

• None

Benefits

• N/A

Pay

• N/A

Schedule

• N/A