Billing Customer Service Associate

Who Are We?

Take care of our customers, our communities and each other. At Travelers, we've been doing this for over 170 years. Join us to be part of a collaborative culture that values innovation.

Compensation Overview

The annual base salary range for this position varies nationally based on experience, skills, and other factors. Full-time benefits are available upon hire, and there are quarterly financial awards based on performance.

Schedule Details:

Your initial training schedule will be from 8:00 AM to 5:00 PM, Monday through Friday. Following training, your schedule will be the same.

Pay Details:

This position starts at a base salary of $46,500.

What Is the Opportunity?

Are you ready to help others and provide excellent customer service? As a Customer Service Associate, you'll handle a high volume of inquiries, primarily via phone, and build customer trust by demonstrating empathy and providing accurate responses.

What Will You Do?

• Successfully complete new hire training.
• Handle inbound inquiries from customers and internal business partners via calls, emails, chats, and other methods.
• Build and maintain customer satisfaction by actively listening and applying learned knowledge to educate customers.
• Navigate multiple systems and platforms simultaneously while interacting with customers.
• Avoid and adapt communication styles to ensure a positive, consistent, empathetic, and thorough customer experience.
• Achieve accuracy and comprehensiveness in documentation, following defined guidelines and procedures.
• Support departmental projects and initiatives, and take on developmental opportunities.

What Will Our Ideal Candidate Have?

• Prior customer service experience.
• Strong verbal and written communication skills, with the ability to convey information clearly and show empathy.
• Proficiency in using technology, including the ability to navigate multiple systems simultaneously.
• Ability to analyze information and make informed decisions.
• Organizational and time management skills, capable of handling a high-volume, fast-paced environment.
• Flexibility and resilience to navigate change.
• A desire to continuously acquire new skills and knowledge.

What is a Must Have?

• A high school diploma or equivalent.

What Is in It for You?

• Health Insurance: Coverage from the first day of employment.
• Retailer: Matches your 401(k) contributions up to 5% of eligible pay, subject to an annual maximum. Also includes a Paying it Forward Savings Program and a Pension Plan.
• Paid Time Off: Minimum of 20 days annually, plus nine paid company holidays.
• Wellness Program: Tools, discounts, and resources to support your wellness and caregiving needs, along with free professional counseling services.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards program to support your charitable giving.

Employment Practices

Travelers is an equal opportunity employer. We value diversity and are committed to creating a workplace where everyone feels welcome and valued.

Careers at Travelers

Join us at Travelers, where your work makes a difference. We're dedicated to helping families feel secure, businesses prosper, and making a positive impact every day.