Billing Coordinator

About the role

Fairmount Homes is seeking a Billing Coordinator to join the Finance team and support accurate, timely billing while providing excellent service to residents, families, team members, and community partners. Located on a beautiful 70+ acre campus in rural Ephrata, Pennsylvania, Fairmount Homes is a faith‑based Continuing Care Retirement Community founded on Christ's love and Mennonite values. The organization is committed to enriching lives through excellence, compassion, and community.

Responsibilities

• Maintaining accurate resident account information, including census, rates, insurance information, and account profiles
• Importing and entering charges into PointClickCare
• Posting, verifying, and recording resident and insurance payments
• Preparing monthly resident statements and assisting with collection follow‑up
• Coordinating Medicaid‑related processes, including applications, renewals, reporting requirements, and correspondence
• Managing Custom Pay processes, including eligibility paperwork, agreements, letters, and reporting
• Completing insurance verification requests and related billing support activities
• Monitoring and responding to inquiries in the Billing Department Outlook inbox
• Maintaining billing logs and tracking systems to ensure account accuracy and follow‑up
• Assisting with daily and monthly reporting, including census, accounts receivable, Medicaid reporting, and month‑end processes
• Supporting audit preparation and compliance‑related documentation
• Cross‑training in additional billing functions and providing support across the department as needed

Requirements

• Previous billing experience helpful but not required
• Experience with Microsoft Office 365 preferred

Skills

• Strong attention to detail and accuracy
• Excellent organizational and time‑management skills
• Professional and respectful communication with residents, families, team members, and external partners
• Ability to manage multiple priorities while meeting deadlines
• Strong problem‑solving skills and sound judgment
• Capable of working independently and as part of a team
• Builds positive working relationships and contributes to a collaborative environment

Benefits

• Competitive compensation
• Paid Time Off (PTO)
• Health, Dental, Vision, and Life Insurance
• 401(k) Plan
• Employee Discounts at the Fairmount Café
• Annual Christmas Bonus
• Monthly Employee Appreciation Events
• Opportunities for Professional Growth and Development
• Supportive, Team‑Oriented Work Environment

Schedule

Full‑Time, On‑Site