Billing Coordinator - 1556

West Star is the fastest growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

About the role

The Billing Coordinator interfaces with department managers, technicians, and sales staff, as well as customers. The primary function of this position is to open and bill work orders in a timely manner and assist in maintaining accuracy of schedules for multiple departments. This position will be required to work independently and coordinate multiple projects. Attention to detail, experience in coordinating large projects, and customer support are critical. Job duties may vary daily.

Responsibilities

• Responsible for opening work orders from signed proposals and drop-in work from templates to maintain consistency.
• Assist leads and project management to assure accuracy of pricing, departmental posting, and billing work orders in a timely manner.
• Central point of contact for sales team, managers, team leaders/supervisors for opening work orders and adding to aircraft schedule.
• Work independently on projects and coordinate multiple projects as assigned.
• Coordinate with service, parts and vendors to assure proper billing and filing of Warranty and Maintenance claims.
• Assist managers with billing disputes and write proposed credits and debits to customer accounts while adhering to company policy regarding credit approval.
• Effectively and clearly communicate (i.e., speak, write, read) in English.
• Any other job-related duties as assigned by supervisor or management.

Requirements

• High school diploma or equivalent.
• Valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.
• Bachelor’s degree in accounting, finance, or business administration preferred but not required.
• Strong verbal, written, and interpersonal skills.
• Prior experience in customer service is preferred.
• Experience in multiple projects and customer interface preferred.
• Aviation work order and billing process experience preferred.
• Self-motivated and able to perform in a fast-paced environment with specific deadlines and time constraints.
• Strong attention to detail, well organized, and able to prioritize workload efficiently.
• Attend work every day as scheduled and notify supervisor in advance if unable to work.
• Reliable transportation to get to work each day.
• Work in a team environment and follow all processes and procedures in a timely manner.

Physical Requirements

• Lift and carry up to 10 pounds.
• Routine walking, bending, squatting, or sitting.
• Routine or repetitive physical motion with arms and hands.
• Basic personal computer operations.

Mental Requirements

• Work with others in a professional manner.
• Understand and implement regulations and guidelines.
• Prioritize workload and work under pressure.
• Coordinate multiple projects and duties.

Equipment Used

• Personal computer operating with Windows, Microsoft Word, Microsoft Excel, Corridor, and various cost and scheduling programs.
• Fax machine, telephone, and photocopier.

Pay

The hourly rate for this position generally ranges between $23.00 - $28.00. Actual hourly rate will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. Additional compensation in the form of a shift differential will be provided if the employee is assigned to an alternate shift. The range listed is just one component of the total compensation package. Other forms of compensation include a semi-annual discretionary bonus, 401(k) company match, and employer contribution to a Health Savings Account (HSA).

Benefits

• Benefits effective day one for eligible employees.
• Medical, Dental, and Vision Coverage with Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Life Insurance, Disability Benefits, and Supplemental Benefits.
• 401(k) Plan with Employee Contributions and Employer Match.
• Paid Company Holidays and Weekly Paid Time Off Accruals.
• Flexible Work Schedules include 5x8, 4x10, and 3x12.
• Weekly Competitive and Industry Leading Pay.
• Bonus Opportunity based on Company and Site Performance.
• Internal Mobility and Career Advancement opportunities.