Billing & Collections Operations

About the role

We're looking for someone to own Billing and Collections Operations at Pump. You'll handle the day-to-day billing and collections process while helping build scalable operational systems as Pump grows.

Responsibilities

• Ensure timely collections from an assigned portfolio of client accounts.
• Follow up on outstanding invoices and contact clients via outbound and inbound phone or email to resolve payment issues.
• Partner with internal team members and founding team to review account status and support collection efforts.
• Identify and reconcile account discrepancies, billing questions, and payment issues for customers.
• Maintain accurate and organized records of collection activity, account status, and client communications.
• Negotiate plans that are mutually beneficial for Pump and clients.
• Monitor accounts and identify accounts requiring follow-up or escalation when necessary.
• Prepare routine collections reports to share with internal team.
• Follow established collections procedures while also exploring new tools and system improvements.

Qualifications

• Minimum 3 years of experience working in AR, billing, collections, or recoveries
• Strong knowledge of accurate collections processes, account follow-up, and payment resolution practices
• Strong professional verbal and written communication skills, including phone and email, with clients and internal team
• Proven self-starter with a strong attention to detail while managing a high-volume workload
• Discretion with handling sensitive financial information
• Effective negotiation and problem-solving skills
• BA/BS or equivalent experience

Nice-to-Haves

• Experience working in a startup or a high-growth, fast-paced environment
• Experience building operational systems to support finance teams

Benefits

• Comprehensive healthcare and dental coverage for you
• 401(k) plan
• Generous PTO: 13 accrued days per year, plus company shutdown from December 24 to January 1
• Free lunch and dinner at the office
• Annual company-paid retreats
• Professional development opportunities

Pay

$90,000 USD - $150,000 USD