Billing & Collections Analyst

What You'll Do

• Oversee the end-to-end quote to cash process to ensure accurate and timely invoicing and collections.
• Collaborate cross-functionally to support internal stakeholders and projects while interacting with external stakeholders to provide an exceptional client experience.

Key Responsibilities

• Ensures that invoices accurately reflect contract terms and conditions agreed to by the organization.
• Investigates and resolves billing discrepancies and errors.
• Partners with billing/collection leadership to recommend improvements to processes and systems.
• Maintains a focus on monitoring customer accounts for timely payments and preparing and analyzing aging reports.
• Provides reports to management on overdue accounts and offers recommendations for improving cash flow.
• Runs reports for management and conducts research to aid in the investigation of billing discrepancies and errors.
• Responds to customer inquiries regarding bills.
• Works under the close direction of senior personnel in the functional area.
• Collaborates with key business partners to move forward key initiatives and improvements.
• Provides Financial Audit support.
• Processes Zendesk tickets daily to maintain SLA goals.

Who You Are

• Passionate about collaborating and helping purpose-driven organizations.
• Bachelor’s Degree in a related area or an equivalent combination of education and experience.
• 2+ years of experience in billing/collections.
• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook.
• Demonstrate ability to learn and understand billing/collections software applications.
• Ability to interpret contract terms and conditions and identify challenges as it relates to billing.
• Excellent analytical and problem-solving skills.
• Able to work independently and handle multiple priorities and deadlines simultaneously.
• Excellent written and verbal communication, organization, and follow-up skills.
• Excellent relationship-building skills and ability to work both individually and as a member of a team.
• Proven ability to manage large projects with exceptional project management skills.
• Able to work effectively within a fast-paced, deadline-driven environment.
• Skilled at interacting with employees at all levels within the organization.
• Skilled at thriving in a multi-system, multi-product, billing environment.
• Experience in SaaS or technology industry a plus.

Physical Considerations

• Ability to work in a general office environment.
• Ability to handle extended periods of computer-based work, including telephone.

Benefits

• Robust healthcare options.
• Flexible paid time off.
• Paid parental leave.
• Mental health support.
• Professional development reimbursement.
• Employee Recognition & Rewards.