Billing & Collections Analyst

About the role

Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in the United States and Denmark, Clinical Ink is rewriting the clinical development experience.

Clinical Ink is seeking a Billing & Collections Analyst to join our Accounting team based around Philadelphia, PA. This individual supports the billing and accounts receivable process, including customer follow-up, cash application, reporting, and month-end reconciliations. This role works with Accounting, Commercial, and Operations to validate billings, maintain accurate customer records, and flag payment delays or discrepancies for review.

Responsibilities

• Support functional management team members and senior analysts with day-to-day operational tasks for respective areas of responsibility.
• Assist with monitoring accounts receivable and billing, and follow up with customers with outstanding payments under the guidance of senior team members.
• Help track predetermined financial ratios (i.e. Days Sales Outstanding) and assist in preparing these ratio analyses monthly or as needed.
• Flag discrepancies and slow-paying customers to senior analysts for review and follow-up.
• Support client relationships by responding to routine customer inquiries regarding past-due accounts.
• Assist with compiling and updating billing backlog and forecast reports.
• Assist the commercial and operations departments in validating current month billings.
• Support accounting and finance team members with routine revenue recognition tasks, including impacts from billing.
• Help maintain the billing to cash controls and workflow process in the ERP system.
• Assist with month-end close activities, including basic reconciliation of accounts receivable, under supervision.
• Perform daily cash management duties, including the recording of bank deposits, and posting of cash to the accounts receivable sub-ledger.
• Maintain customer records, including verification of bank accounts.
• Follow established billing and cash collections SOP’s.
• Identify and flag potential areas for accounts receivable process improvement for review by senior staff.
• Assist Finance with research and testing support for new billing system add-ons, as directed.
• Assist with ad-hoc reporting, special projects, and other finance tasks as assigned.

Qualifications

• Associate’s or Bachelor’s degree in Finance or Accounting, or equivalent experience required.
• Proficient with data entry and Microsoft Office, specifically Excel.
• Exposure to NetSuite or similar accounting software/ERP systems is a plus.
• Team oriented, with the ability to follow instructions and work under regular guidance.
• Basic analytical reasoning and problem-solving skills; detail oriented.
• Good communication and interpersonal skills with a customer service focus.
• Willingness to learn and take direction, with growing independence over time.
• Ability to work cooperatively and collaboratively with team members and internal stakeholders to support team performance and results.