Billing Clerk (Limited Term)

About the role

SALUD provides high quality, comprehensive and cost-effective medical, dental, behavioral health, optometry and other services to underserved, low-income communities in the Monterey Bay area, including Santa Cruz and Monterey Counties. Founded in Watsonville in 1978 as a storefront free clinic, SALUD became a Federally Qualified Health Center (FQHC) in 1992. With four health center sites, satellite and school-based health centers and over 400 employees, we serve patients of all ages.

Responsibilities

• Consistently adhere to SPLG communication guidelines and maintain professional interactions with patients, peers, and supervisors.
• Support patients with billing matters through effective communication.
• Respond to patient inquiries regarding balances, bills, or account correspondence professionally and timely; answer incoming calls courteously using proper phone etiquette.
• Task the Patient Service Representatives to update registrations or correct registration mistakes; charge posting and assist in payment posting across Salud specialties and payers accurately and confidentially within the practice management system; provide billing support and billing-related technical assistance to staff, clinical and administrative, as needed.
• Process encounters and claims, including reviews for errors, coordinating corrections, preparing batches for submission, and logging issues for reporting.
• Manage aged receivables and claim denials, change or correct billing codes, organize insurance correspondence and ensure accurate payments. This includes supporting payment posting, credit balance review, refunds, reconciliation activities, and coordination with Finance on revenue tracking and audits.
• Receive billing or revenue cycle in-service training and meetings as needed.
• Provide office support and backup for billing department functions, including posting charges and payments and preparing claims, assisting with month-end close.
• Cook with clinical staff to correct registration, missing charges/forms, and billing code issues (diagnosis, CPT/CDT/HCPCS).
• Communicate clinic payment policies and financial arrangements to patients.
• Maintain effective working relationships with diverse patients, employees, and partners.
• Support administrative tasks such as faxing, scanning, or sending patient financial records.
• Manage delinquent accounts by establishing and monitoring payment arrangements.
• Adhere to SPLG Mission, Vision, Values, Standards of Conduct, and HIPAA principles.
• Perform other billing duties as assigned.

Qualifications

• Billing Clerk I: High School Diploma or equivalent. One (1) year of healthcare front office or healthcare administration experience. Bilingual Spanish/English. Medical billing experience or internship/coursework in medical billing is desired. Experience working in a specialty and or/FQHC community clinic is desired.
• Billing Clerk II: High School Diploma or equivalent. One (1) year of experience equivalent to Salud’s Billing Clerk I classification. One (1) year of medical billing experience required. Bilingual Spanish/English. Experience working in a specialty and or/FQHC community clinic is desired.
• Billing Clerk III: High School Diploma or equivalent. One (1) year of experience equivalent to Salud’s Billing Clerk II classification. Two (2) years of medical billing experience required. Bilingual Spanish/English. Experience working in a specialty and or/FQHC community clinic is desired.

Benefits

SALARY & BENEFITS
Salary Range: (Note, this salary range does not take into effect until July 1st, 2026)
- Billing Clerk I: $22.22 - $27.50 an hour
- Billing Clerk II: $23.77 - $29.61 an hour
- Billing Clerk III: $25.55 - $31.84 an hour
Employment Type: Limited Term
Additional Information:
- Employees on temporary assignments are eligible for holiday pay and California sick pay, both pro-rated based on hours worked.
**Salud is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Salud is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Salud Human Resources Department, [831-728-8250, and HRDept@splg.org].