Billing Clerk I, II, or III

About the role

Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective medical, dental, behavioral health, optometry and other services to underserved, low-income communities in the Monterey Bay area, including Santa Cruz and Monterey Counties. SALUD began in Watsonville in 1978 as a storefront free clinic, and became a FQHC (Federally Qualified Health Center) in 1992. With four health center sites, satellite and school-based health centers and over 400 employees, we provide high-quality services to patients of all ages.

Responsibilities

• Consistently adhere to SPLG communication guidelines and maintain professional interactions with patients, peers, and supervisors.
• Support patients with billing matters through effective communication.
• Respond to patient inquiries regarding balances, bills, or account correspondence professionally and timely; answer incoming calls courteously using proper phone etiquette.
• Task the Patient Service Representatives to update registrations or correct registration mistakes; charge posting and assist in payment posting across Salud specialties and payers accurately and confidentially within the practice management system; provide billing support and billing-related technical assistance to staff, clinical and administrative, as needed.
• Process encounters and claims, including reviews for errors, coordinating corrections, preparing batches for submission, and logging issues for reporting.
• Manage aged receivables and claim denials, change or correct billing codes, organize insurance correspondence and ensure accurate payments.
• This includes supporting payment posting, credit balance review, refunds, reconciliation activities, and coordination with Finance on revenue tracking and audits.
• Receive billing or revenue cycle in-service training and meetings as needed.
• Provide office support and backup for billing department functions, including posting charges and payments and preparing claims, assisting with month-end close.
• Cookordinate with clinical staff to correct registration, missing charges/forms, and billing code issues (diagnosis, CPT/CDT/HCPCS).
• Communicate clinic payment policies and financial arrangements to patients.
• Maintain effective working relationships with diverse patients, employees, and partners.
• Support administrative tasks such as faxing, scanning, or sending patient financial records.
• Manage delinquent accounts by establishing and monitoring payment arrangements.
• Adhere to SPLG Mission, Vision, Values, Standards of Conduct, and HIPAA principles.
• Perform other billing duties as assigned.

Requirements

• Billing Clerk I: High School Diploma or equivalent. One (1) year of healthcare front office or healthcare administration experience. Bilingual Spanish/English Medical billing experience or internship/coursework in medical billing is desired. Experience working in a specialty and or/FQHC community clinic is desired.
• Billing Clerk II: High School Diploma or equivalent. One (1) year of experience equivalent to Salud’s Billing Clerk I classification. One (1) year of medical billing experience required. Bilingual Spanish/English Experience working in a specialty and or/FQHC community clinic is desired.
• Billing Clerk III: High School Diploma or equivalent. One (1) year of experience equivalent to Salud’s Billing Clerk II classification. Two (2) years of medical billing experience required. Bilingual Spanish/English Experience working in a specialty and or/FQHC community clinic is desired.
• Licenses And Certifications: Certification in Medical Terminology, Medical Billing, Medical Coding, or a related field for Billing Clerk II/III

Pay

Salary Range: (Note, this salary range does not take into effect until July 1st, 2026)
Billing Clerk I: $22.22 - $27.50 an hour
Billing Clerk II: $23.77 - $29.61 an hour
Billing Clerk III: $25.55 - $31.84 an hour

Schedule

Full Time