Billing Clerk

Key Responsibilities

• Billing & Invoicing
  • Generate and process invoices accurately and timely.
  • Review billing information and resolve discrepancies prior to invoicing.
  • Correct invoice line-item details and reissue invoices as needed.
  • Ensure invoices are completed within established service standards.
• Payment Processing
  • Process credit card, ACH, check, and electronic payments.
  • Post customer payments and apply funds accurately to accounts.
  • Research and resolve unapplied or misapplied payments.
  • Prepare and reconcile daily bank deposits.
  • Reconcile payment batches and identify discrepancies.
• Account Reconciliation
  • Perform daily reconciliation of customer accounts and payment activity.
  • Investigate and resolve outstanding payment issues.
  • Maintain clean and accurate financial records.
  • Identify and correct duplicate entries, posting errors, and billing discrepancies.
• Customer Service & Administrative Support
  • Respond to customer inquiries regarding invoices, payments, and account balances.
  • Provide excellent customer service via phone and email.
  • Aid with contract setup and customer account maintenance.
  • Validate customer information and update records in internal systems.
  • Support department operations with administrative and data-entry tasks.

Qualifications

• 2+ years of billing, accounts receivable, payment processing, or related administrative experience.
• Strong data entry and reconciliation skills.
• Experience working with accounting or ERP software.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent communication and customer service skills.
• Ability to multitask and meet deadlines in a high-volume environment.
• Strong attention to detail and problem-solving abilities.
• QuickBooks Experience Preferred
• Experience processing ACH, credit card, and electronic payments.
• Familiarity with accounting software platforms and financial reconciliation processes.