Billing Clerk

Responsibilities

• Manage daily billing activities by entering and updating customer account information, preparing invoices, and completing related transactions within the billing platform.
• Review customer accounts for discrepancies, investigate billing exceptions, and take appropriate action to correct issues in a timely manner.
• Respond to questions from customers and business partners with clear, effective communication while delivering a high level of service.
• Process account-related requests such as payment activity, address changes, service updates, and other record maintenance tasks with accuracy.
• Safeguard sensitive customer and financial information by following established security practices and maintaining careful attention to data accuracy.
• Stay informed on rate revisions, tariff updates, and applicable utility regulations to support compliant billing practices.
• Work closely with cross-functional teams to address account concerns, improve workflow efficiency, and support operational updates.
• Contribute to process improvement efforts by identifying opportunities to strengthen accuracy, productivity, and overall billing performance.
• Attend occasional onsite sessions in Dover, Delaware for training, meetings, or business needs, while otherwise working remotely.

Requirements

• At least 2 years of front-office or back-office experience in a billing, customer service, or administrative support environment.
• Previous utility billing experience and hands-on experience with SAP S/4HANA or a comparable customer relationship and billing module.
• Working knowledge of billing operations, payment processing, billing statements, collections, and computerized billing systems.
• Understanding of basic accounting concepts, including debits, credits, and the financial impact of account transactions.
• Strong data entry, mathematical, analytical, and problem-solving abilities with close attention to detail.
• Able to manage multiple priorities, remain organized, and work independently with limited day-to-day supervision.
• Effective written and verbal communication skills with a customer-focused approach and a collaborative mindset.
• Comfort learning new systems, adapting to process changes, and supporting special assignments as needed.

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

Not specified.

Pay

TBD

Schedule

Varies