Billing Clerk

We are seeking a customer-focused and detail-oriented professional to support a busy team, combining administrative support, customer service, invoice processing, and landlord licensing administration. The ideal candidate is organized, empathetic, and able to remain calm when assisting tenants and landlords through challenging situations.

Responsibilities

• Answer and manage approximately 10-15 inbound calls per day from landlords and tenants.
• Respond to questions regarding landlord licenses, inspections, fees, and invoices.
• De-escalate sensitive or emotional situations involving housing concerns and direct callers to the appropriate housing inspector or department resources.
• Schedule and reschedule housing inspections for landlords.
• Create and distribute invoices related to rental housing inspections and licensing fees.
• Calculate inspection fees, verify charges, and ensure invoices are issued accurately and promptly.
• Process landlord license renewals and verify property information for accuracy and completeness.
• Contact landlords to obtain additional information when property records are incomplete.
• Maintain accurate electronic records and documentation.
• Provide general administrative support to the Rental Housing team.

Requirements

• Previous administrative, customer service, call center, or office support experience.
• Strong computer skills, including Microsoft Office and data entry.
• Excellent verbal communication and interpersonal skills.
• High emotional intelligence with the ability to remain professional during difficult conversations.
• Strong attention to detail and ability to work independently.
• Ability to multitask and prioritize in a fast-paced environment.
• Curious, resourceful, and solution-oriented mindset.
• Comfortable handling emotionally charged situations without becoming rattled.
• Experience in property management strongly preferred.

Benefits

• Medical, vision, dental, and life and disability insurance for contract/temporary professionals.
• Eligibility to enroll in our company 401(k) plan for hired contract/temporary professionals.