Billing Clerk

Responsibilities

• Examine transport and patient account documentation to confirm charges are complete, accurate, and aligned with billing standards.
• Confirm active coverage details with Medicare, Medicaid, and commercial insurers before claims are finalized and submitted.
• Prepare and send claims for air and specialty medical transport services within required timelines.
• Investigate account issues such as missing paperwork, coding concerns, or claim variances and take corrective action to resolve them.
• Assign appropriate diagnostic and transport-related billing codes while maintaining compliance with healthcare regulations.
• Update billing platforms and patient records to preserve data accuracy, account integrity, and proper documentation history.
• Post insurance and patient payments, reconcile account adjustments, and monitor outstanding balances for follow-up.
• Guide patients through coverage questions, out-of-pocket costs, financial assistance options, payment arrangements, and appeal pathways with professionalism and empathy.
• Work closely with colleagues on quality checks, cross-coverage, audits, and continuous improvement efforts while protecting confidential information at all times.

Requirements

• At least 3 years of experience in healthcare billing, including insurance verification and diagnosis coding responsibilities.
• Solid understanding of medical terminology and reimbursement workflows across healthcare settings.
• Experience handling inquiries from patients, insurance representatives, and other customers in a detail-oriented manner.
• Strong communication, customer service, organizational, and time management skills.
• Familiarity with billing software and computerized account management systems.
• Basic proficiency with Microsoft Word and Microsoft Excel.
• High school diploma or equivalent required; additional education or billing and coding credentials are a plus.

Qualifications

• Working knowledge of ICD-10 coding and core medical billing practices.
• Basic proficiency with Microsoft Word and Microsoft Excel.
• High school diploma or equivalent required; additional education or billing and coding credentials are a plus.

Skills

• ICD-10 coding
• Medical terminology
• Reimbursement workflows
• Customer service
• Communication
• Organizational skills
• Time management
• Billing software
• Microsoft Word
• Microsoft Excel

Benefits

• Health, Dental, and Vision insurance coverage starting the first of the month following date of hire
• Health Savings Account (HSA) with employer match
• 401k with employer match fully vested
• Generous paid leave and paid time off to foster work/life balance
• Life, disability, critical illness, and accident insurance
• Tuition/Training reimbursement program