Billing Clerk

About the role

The Billing Clerk provides clerical and administrative support to the Revenue Cycle department. Responsibilities include preparing and submitting claims, reviewing billing information for accuracy, generating patient statements, responding to billing inquiries, and following up on unpaid claims. This role requires strong attention to detail, organization, and the ability to work in a fast-paced healthcare environment. The position is primarily performed in an office/clinical administrative environment and requires prolonged periods of sitting and working on a computer. Frequent use of hands and fingers for typing and data entry is required. The role involves regular communication via phone and in person with patients, insurance representatives, and staff. Occasional standing, walking, bending, and reaching may be required, as well as the ability to lift up to 10–15 pounds (e.g., files or office supplies). The role operates in a fast-paced environment with multiple priorities and deadlines, typically during standard business hours with occasional need for flexibility based on departmental needs. There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary. Join our team at Friend Health – HRDI and be part of a mission-driven organization committed to providing high-quality healthcare services to our community. As a Billing Clerk, you will play a vital role in supporting the Revenue Cycle team and ensuring accurate and timely billing operations that contribute to the overall success of our organization.

Responsibilities

• Prepare and submit electronic and paper claims to insurance payors
• Review billing information for accuracy (demographics, DOS, etc.)
• Generate and send patient statements
• Respond to patient and insurance billing inquiries
• Follow up on unpaid or denied claims
• Maintain billing records and documentation
• Provide general administrative support to Revenue Cycle
• SMART GOALS: Timely Claim Submission: Achieve 95% of claims submitted within 48 hours of charge entry, measured monthly.
• SMART GOALS: Claim Follow-Up & Denial Resolution: Resolve or escalate 90% of unpaid or denied claims within 14 days, measured monthly.
• SMART GOALS: Billing Accuracy & Data Integrity: Maintain claim error/return rate below 3% through accurate data entry and review, measured monthly.

Qualifications

• High school diploma or equivalent required
• 1–2 years of billing, clerical, or healthcare experience preferred
• Basic knowledge of insurance claims and billing processes
• Experience with Epic or similar EHR systems preferred

Skills

• Strong attention to detail and organizational skills
• Effective communication and customer service skills

Pay

Hourly Rate: $21.50

Benefits

• Comprehensive Benefits Package, Including Medical, Dental, and Vision Coverage
• Paid Time Off (PTO) & Holidays
• Professional Development Opportunities
• Employee Assistance Program (EAP)

Schedule

Standard business hours with occasional need for flexibility based on departmental needs.