Billing Charge Entry Clerk

About the role

The Billing Charge Entry Clerk is responsible for the accurate and timely entry of charges, preparation of claims, and support of daily billing operations to ensure efficient reimbursement processes. This role reviews encounter and coding information, submits claims to payers, and assists with resolving billing discrepancies to promote clean claim submission and minimize delays in payment. The position operates in both billing and registration capacities. Depending on operational needs, incumbents may be assigned to support multiple departments and/or clinic locations, including floating at least one (1) day per week or as otherwise required.

Responsibilities

• Perform daily charge entry to ensure accurate and timely posting of patient encounters and services.
• Prepare and submit billing charges to insurance carriers and other third-party payers in accordance with established timelines.
• Follow up on delinquent claims
• Using coded dates to produce claims to insurance companies
• Verify patients’ insurance coverage
• Answer patients’ billing questions
• Perform posting charges and completion of claims to payers on time
• Works with third party insurances to obtain maximum level of cash to reduce receivable.
• Ensures correct processing of outstanding insurance claims by:
  • Interpreting insurance payer responses
  • Requesting account level adjust
  • Submitting appeals and claims reconsiderations
  • Evaluating financial responsibility of patients
  • Resolving insurance denials and claim rejection
  • Performing insurance verification
• Serve as a welcoming first point of contact by greeting patients in person and by phone, addressing questions and concerns with professionalism, courtesy, and compassion.
• Accurately collect, enter, and update patient demographic, insurance, and scheduling information in the electronic health record
• Schedule, reschedule, and confirm appointments including follow-ups, call-ins, and walk-ins as well as provide reminder calls to support patient engagement and reduce missed visits.
• Maintain provider schedules and distribute daily schedules to providers and clinical support staff to promote efficient clinic flow.
• Assist patients with general insurance, billing, or process questions and connect them with the appropriate team member for additional support when needed.
• Maintain registration materials and supplies and ensure the front-office area remains clean, organized, and welcoming.
• Communicate clearly, calmly, and accurately when documenting or relaying information received by phone or in person.
• Contribute to a collaborative team environment and perform other related duties as assigned to support high-quality care and operations.
• Float to departments and/or clinic sites, as needed, to provide front desk coverage at least one day per week or as assigned.
• Communicate effectively with patients, providers, and staff to resolve scheduling or access issues.
• Support scheduling initiatives, reporting needs, and workflow improvements as assigned.
• Provides courteous, responsive, and service-oriented support to patients, visitors, and colleagues.
• Promotes a respectful and welcoming environment, communicates clearly, and works collaboratively to support team and organizational goals.
• Performs all duties in a manner consistent with Park West Health System’s mission, vision, and organizational values, demonstrating a commitment to quality care, respect, and service excellence.
• Adheres to all applicable federal, state, and local regulations,